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160 Fairview Ave Suite 134 Reviews
Read reviews from customers who used our services at 160 Fairview Ave Suite 134
Total reviews
143
Average Rating
4.3/5
Maybe a good eventual diagnosis..? My fridge still doesn't work. He took the cover apart and put it back together with no new parts or improvements. The fridge did not work when he called the job done. $150 for nothing. The tech had no parts for the job with him, and no tools so he had to borrow ours. Phil tried to overcharge us nearly $650 for a damper motor. I expected much more professional and honest service from Sears. UPDATE 08/18/2025 We had a real repair person take a look and it was a piece of ice stuck in the baffle so the control motor couldn't operate. $45 repair. Phil from Sears tried to charge me $650 for a part and labor that I never needed. He did charge me $150 for his inaccurate diagnosis, unneeded parts, overpriced labor, and bad attitude. I highly recommend going elsewhere for your appliance servicing needs.
Brenda H,
Customer service response - We apologize for the frustration and pricing concerns, Brenda. We appreciate your feedback and will work on improving our service and parts availability.
Sears Home Services on 1755460785807
We waited from 9-5 for someone to show up to look at our fridge that wasn’t working. At around 5:30pm we received a message that we had been rescheduled to a time five days later. It difficult to wait five extra days when you’re without a fridge. Tried to get ahold of customer service multiple times and it’s all automated and AI assisted.
Shannon D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752456332494
lisa,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1745298061665
Worst experience with service ever. Sent someone with no experience with induction cooktop. He was so clueless and would not listen to what I had to say. Failed to report obvious error code to tech support. Blamed me for using the wrong cookware - the same I’ve been using the last 18 months with the stove. Then left with codes fully displaying and did not reinstall oven. What a moron.
Mike H,
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737077107367
The technician was very respectful, but he didn't move my refrigerator out
Jean P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1734274878431
We had an 8-5pm booking for our broken fridge freezer. I had waited in all day. At 3pm their call center phoned to cancel. They said the local technician blamed ‘weather’ for the cancelation - it was lightly raining. What a joke - clearly the technician couldn’t be bothered to come on a Friday afternoon. So my experience with Sears is that they are completely unreliable.
Paul C,
Customer service response - We apologize for the trouble you've faced, Paul. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732426632617
I was very unhappy with my Sears repair. From when you call for an appointment through when the technician arrives, its all about signing up for a whole home repair service. Would not use again.
Joan D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1711926247633
This is a 3rd Sears visit for same issue: an induction burner range that flashes & shows E22 error message. None of the visits resolved the issue. Nonetheless I’ve been charged yet again (175) & my signature even was forged. That’s a lot for a repeat non resolution. Sears - if this is the same issue again & again & it isn’t resolved: reimburse me. I can’t even reach a human being to work this out sadly. This is incredibly frustrating & my stove still isn’t repaired.
Charlotta J,
Customer service response - Thank you for taking the time to bring this to our attention, Charlotta. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711427838873
Took the day off for the repair... they canceled at 1pm for 2pm service. I called and was told they would reschedule for the next day... service representative tells me 3:17pm appointment. Tech shows up at 1:30pm while I am at work!!! Oh and $80 for a part that is $9.95 on Amazon. $331 for labor.... he was here for 30 minutes ND 20 of is was using his battery powered shop vac!
John S,
Customer service response - Thank you for taking the time to bring this to our attention, John. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1709784715291
We have a GE stove less than a year old, We have not been able to use or get it fixed since the week before thanksgiving, It is now Christmas and it has still not been fixed, We have taken off time to sit home waiting for repair men to show up only to find by the end of the day that they had to cancel our appointment for that day, They did show up yesterday to install a part they expected to fix the problem only to find out it didn't fix the problem, We are going through the most important time of year without a working stove and can't believe the total lack of help or concern that we are experiencing with a stove less than a year old,
Curt S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707379216824
