1251 State Rte 29 Reviews

Very knowledgeable and neat, organized and diligent. I would definitely use him again

Repair person was excellent. However I had a confirmation of the appt on the 23rd and he came today! Good thing I was home.

Only negative l have is our technician signed the work order estimate...we did not... l received email receipt that was a surprise...don't understand why he did that...hegave us verbal information but never asked us to sign..was covered under warranty and we need parts to fix washer...he should have discussed he was signing the paperwork with us before he left.

We were very happy with Mark our technician, but I made a point to send in the serial model number of the dryer and he’ still arrived without the belt that needed to be replaced. I don’t feel that’s his fault possibly AI got it mixed up. Anyway, we elected not to get the dryer repaired by Sears. Again we were very happy with the technician, but not the timeline for repair.

James was very knowledgeable, friendly, and competent. Unfortunately he was forced to quote an exorbitant price that led me to not use his service. Quote was $672. Still cost me $160 to receive this outrageous quote

Today was the 4th time Mark was here Freezer and icemaker still don’t work

Sears Appliance Repair is the worst!!!! Scheduled to have the dishwasher repaired. 1st time showed up on time to do the diagnosis. Charged at that point for the whole repair. Part came in. No show the following week when wife stayed home. They cancelled at 4:30pm. 2 days later, rescheduled specifically after 3pm. They showed at 11am. I repaired myself. Now, I can't even get a receipt from the company after 15 calls. Number they listed below is the same one I’ve called sooo many times. Still no receipt.

**** Edit: This turned out to be a scam. They claim Samsung works with them, but Samsung says they are not in their system. Multiple calls and hours later on the phone, Samsung refuses to send the warrenty part and Sears refuses to help. They say all you can do is tell Samsung to call them, but Samsung does not call the**** service center. I paid to have the refrigerator diagnosed, however, we cannot have it fixed. Waste of money and time. ****Edit: never had to do this before. Down from 5 star to 2 star. Dave was still great, however, the work order did not mention the compressor needing to be replaced. Part is under warrenty from Samsung, but with no mention on work order, Samsung will not replace. Samsung also claims Sears is not certified tech for them, but Sears says they are. 1 hour on phone last night and 1 hour on phone today. Sears says they will send a new work order, but will take 2 to 3 business days. We will see if Samsung will accept it then. Seems if Sears was a Samsung Tech they would send send work order info directly to Samsung i.stead of leaving me to be middle man. Will update review again upon resolution. Hopefully sooner than later. **** Dave was super knowledgeable. We appreciate his expertise. We would use Sears Appliance Repair again in the future and would recommend to others

He did not fix the problem. He replaced the parts, the icemaker and water and still not working.