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42 Riley St Suite 200 Reviews
Read reviews from customers who used our services at 42 Riley St Suite 200
Total reviews
40
Average Rating
4.6/5
Jim was excellent. He was right on time and very friendly. He completed the job quickly, and also pointed out some other issues that needed attention.
John B,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that Jim provided excellent service by arriving on time, being friendly, and completing the job quickly. We appreciate your feedback.
Sears Home Services on 1707448371452
Best service technician in the last 20 years using Sears. Very impressed with his knowledge and experience.
Dr C,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that our service technician impressed you with their knowledge and experience. We appreciate your business.
Sears Home Services on 1707448442507
Bob S,
Wall S,
Michelle L,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1773015881275
**Very friendly, respectful, knowledgeable and efficient repairman. A couple of minor complaints but not related to his knowledge or efficiency. **Not impressed with "repair care" - many concerns/issues there, beginning with the initial appointment. **Repair was covered under my home warranty plan. Not a fan that there is a "deductible" charge to my account (even if it removed) for every visit to my related to the same issue!
Margie K,
Customer service response - We apologize for the concerns with the repair care and deductible charges, Margie. Thank you for your feedback, and we're glad to hear the repairman was friendly and knowledgeable.
Sears Home Services on 1782415835181
cheryl S,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1749083370422
Todd was pleasant. But he told me he doesn't believe that his technician did the damage to the control panel. "It doesn't look like something my technician would do." is what he said. I was honest with him and said I don't know how he did it and I don't think he realized he did do it. But the fact is that he did. How does it look like he didn't damage it? What does it look like when he damages something? Does he leave a trademark? I am very disappointed.
Lynda K,
Customer service response - Thank you for your 5-star review, Lynda! We're glad to hear our technician was pleasant, knowledgeable, and quickly fixed the problem.
Sears Home Services on 1764910590325
Fridge repair was made finally on 5/31, but the very next day, it stopped working again. I have been without a working fridge since April, which is not acceptable!
Karen S,
Customer service response - Hi Karen, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1717411221150
Technician scratched oven door while installing front know panel
Tim H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705463520164
