3649 Erie Blvd E Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ellen W
Customer service response - A big thank you, Ellen, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 25, 2024
June D
Customer service response - Thank you so much for the fantastic 5-star rating, June! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 25, 2024
Brenda D
Very helpful…but my ice maker s still not working properly.
Customer service response - We appreciate your feedback and are sorry to hear your ice maker is still having issues. Our team is ready to provide further assistance to resolve this problem efficiently.
Sears Home Services on July 22, 2024
Dan R
He was polite and made all repairs quickly. Parts arrived before the appointment.
Customer service response - Thank you for acknowledging the promptness and politeness of our service; we're glad we could meet your expectations with the timely arrival of parts. Your feedback is greatly appreciated.
Sears Home Services on July 17, 2024
ron T
Would rate sears the corporation 0 stars if I could making me wait 5 months and wasting g my time:money to the point they disassociated my phone number with an open repair order (since April). However the technicians are solid and carry experience. Hope they find a better gig than the Mickey Mouse corporation this is.
Customer service response - We apologize for the inconvenience and the long wait you experienced for your repair. We appreciate your feedback and are glad to hear that our technicians met your expectations.
Sears Home Services on July 11, 2024
MrMarc6795 M
Eric contacted me about his arrival time and was prompt. He thoroughly checked the dehumidifier and explained what the problem was. Unable to be repaired, the dehumidifier will have to be replaced. He was courteous and professional. I appreciate that he kept the appointment with me to get this taken care of. Thank you.
Customer service response - Thank you for your review and for acknowledging Eric's professionalism and the clarity he provided. We're sorry to hear your dehumidifier couldn't be repaired, but we're glad we could assist in assessing the situation.
Sears Home Services on July 08, 2024
Karen C
The repair man was awesome, very kind, and friendly. He got right to the job in hand which was my Ice maker in my freezer. He replaced it very quickly. He knew exactly what he was doing . I am very Impressed, Thank you Karen
Customer service response - Thank you, Karen, for your kind words and for highlighting our technician's professionalism and efficiency. We're thrilled to hear you were impressed with the service!
Sears Home Services on June 30, 2024
Debbie H
The one star was an error.He was a five star technician!But the service was expensive.
Customer service response - Hi Debbie, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 21, 2024
Adrian C
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 11, 2024
Peggy P
Erik did a great job figuring out a solution when faced with no part availability. He was early, polite and quick.
Customer service response - We're thrilled to hear Erik was able to effectively solve your issue, especially with the challenge of limited part availability. Thank you for sharing your positive experience with our service!
Sears Home Services on June 05, 2024
