854 State Rte 13 Reviews

Their AI system which books appointments is terrible, it keeps changing appointments even after confirming dates and I truly wonder if the work will ever get done. You cannot talk to a real person at all. I will never use them again. I still have a part sitting on my dining room table - I'm just going to get a refund and do this myself.

Sharing again since first review was deleted. Was given a window of 8-5, they never showed. Never texted or called with an explanation. I canceled plans and stayed home all day with grumpy kids to make sure we didn’t miss the repairman. I guess they feel free to do whatever since there’s only a couple of them that provide the service, so they get away with being unprofessional.

Initially tech stated it was an issue with door lock motor. Motor was ordered and 2nd visit was scheduled. Part was WAY OVERPRICED. Part was less than $50 when I searched it up on Google. It cost approximately $550 for the Part and the time to replace( took approximately 10 minutes to replace).After replacing the Motor, the tech said it's not the Motor, it's the control board. He stated it'd be an additional $450 dollars. So it would've cost over $1000 for repairs on the oven. COMPLETELY RIDICULOUS. I COULD'VE GOT A BRAND NEW OVEN. The control board was approximately $110 when I looked it up online. I declined the additional part and told him I didn't want the Motor either. He took it back off and said he'd issue a refund. Ultimately, it cost $150 for nothing and wasted time waiting on tech because they give you a 8-5 window vs a 1-2 hour time slot. I Ultimately bought the part myself got it one day shipped for approximately $140. I plan on replacing the part myself as I had 2 visits and they wanted $1000 to repair!! Completely ridiculous for the time associated with the repairs. I would never call them again

You made me give you 1star to post I DIDNT WANT TO! I think it’s a scam $150 Total to have someone come to your house and quote you a couple to three hundred more than the unit cost new I wonder if just showing up and high quoting is more profitable over the coarse of the day than actually being fair priced and doing the work Need not reply already know your truth I would try hard work and honesty if your actually trying to make a come back in business You just lost mine bye! Ps. You ask below what work I had done? only work here was a was opening my front door and taking my money that option was not there✔️

After waiting well past the estimated service time, the technician said the washer was working fine. It appeared to be, but he never even moved the machine or checked any parts. I went to run the machine, and it didn't even make it through one load. Now I'm being told it will be a couple of business days before I will even hear from anybody on rescheduling a time to have it fixed. I already lost one day of work. Unacceptable!