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854 State Rte 13 Reviews
Read reviews from customers who used our services at 854 State Rte 13
Total reviews
62
Average Rating
4.8/5
Eric was extremely helpful, knowledgeable and took extreme care resolving the issue.
Darlene T,
Customer service response - Thank thank you for your positive feedback on Eric's service; we're delighted to hear he solved your issue with care and expertise.
Sears Home Services on 1720749436040
Kayla W,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1719197340541
Repair tech was polite, professional, and fast.
Genera Z,
Customer service response - Thank you for your kind words! We're glad our technician's professionalism and efficiency met your expectations.
Sears Home Services on 1719196422454
He was very efficient and knowledgeable.
J N,
Customer service response - Thank you for recognizing our efficiency and knowledge in handling your appliance repair needs. We're glad to have helped!
Sears Home Services on 1717757436186
Jon did an excellent job. Very friendly and courteous. Highly recommend him.
Robyn F,
Customer service response - Thank you for your kind words and recommendation! We're thrilled to hear Jon provided excellent service.
Sears Home Services on 1717138286437
Technician was friendly and competent. He determined that the ice maker didn't work because of a broken wire which he promptly fixed. He said the bookrate was $338.00 which is outrageous for 40 minutes work.
Michael P,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize if our pricing was not satisfactory to you. We strive to provide excellent service and appreciate your business.
Sears Home Services on 1707725949636
Friendly professional honest
Kristi R,
Diagnosed issue quickly and provided me with estimate.
Mike L,
Customer service response - Thank you for your review, Mike! We're glad to hear the issue was diagnosed quickly and you received an estimate.
Sears Home Services on 1752453863204
Difficulty scheduling but repair good. 😌
Martha H,
Customer service response - We apologize for the scheduling difficulty, Martha. We're glad to hear the repair went well and appreciate your feedback.
Sears Home Services on 1734495934092
Initially tech stated it was an issue with door lock motor. Motor was ordered and 2nd visit was scheduled. Part was WAY OVERPRICED. Part was less than $50 when I searched it up on Google. It cost approximately $550 for the Part and the time to replace( took approximately 10 minutes to replace).After replacing the Motor, the tech said it's not the Motor, it's the control board. He stated it'd be an additional $450 dollars. So it would've cost over $1000 for repairs on the oven. COMPLETELY RIDICULOUS. I COULD'VE GOT A BRAND NEW OVEN. The control board was approximately $110 when I looked it up online. I declined the additional part and told him I didn't want the Motor either. He took it back off and said he'd issue a refund. Ultimately, it cost $150 for nothing and wasted time waiting on tech because they give you a 8-5 window vs a 1-2 hour time slot. I Ultimately bought the part myself got it one day shipped for approximately $140. I plan on replacing the part myself as I had 2 visits and they wanted $1000 to repair!! Completely ridiculous for the time associated with the repairs. I would never call them again
Walt D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763952693744
