854 State Rte 13 Reviews
Showing most recent reviews from verified customers of Sears Home Services
J N
He was very efficient and knowledgeable.
Customer service response - Thank you for recognizing our efficiency and knowledge in handling your appliance repair needs. We're glad to have helped!
Sears Home Services on June 07, 2024
Robyn F
Jon did an excellent job. Very friendly and courteous. Highly recommend him.
Customer service response - Thank you for your kind words and recommendation! We're thrilled to hear Jon provided excellent service.
Sears Home Services on May 31, 2024
Michael P
Technician was friendly and competent. He determined that the ice maker didn't work because of a broken wire which he promptly fixed. He said the bookrate was $338.00 which is outrageous for 40 minutes work.
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize if our pricing was not satisfactory to you. We strive to provide excellent service and appreciate your business.
Sears Home Services on February 12, 2024
Kristi R
Friendly professional honest
Mike L
Diagnosed issue quickly and provided me with estimate.
Customer service response - Thank you for your review, Mike! We're glad to hear the issue was diagnosed quickly and you received an estimate.
Sears Home Services on July 13, 2025
Martha H
Difficulty scheduling but repair good. 😌
Customer service response - We apologize for the scheduling difficulty, Martha. We're glad to hear the repair went well and appreciate your feedback.
Sears Home Services on December 17, 2024
Kelley R
After waiting well past the estimated service time, the technician said the washer was working fine. It appeared to be, but he never even moved the machine or checked any parts. I went to run the machine, and it didn't even make it through one load. Now I'm being told it will be a couple of business days before I will even hear from anybody on rescheduling a time to have it fixed. I already lost one day of work. Unacceptable!
Customer service response - We apologize for the trouble you've faced, Kelley. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 10, 2025
