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300 Baychester Ave Reviews
Read reviews from customers who used our services at 300 Baychester Ave
Total reviews
263
Average Rating
4.2/5
Good quick service
Tammy W,
Customer service response - Thank you for appreciating our quick service. We're glad we could help!
Sears Home Services on 1719796359491
Tiphany J,
Customer service response - A big thank you, Tiphany, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1719476592747
Technician repaired my refrigerator after six weeks without service and loss of food.
Edith J,
Customer service response - We apologize for the long wait and inconvenience caused. Thank you for your patience and for sharing your experience.
Sears Home Services on 1719284703372
Extremely Knowledgeable and professional
I A,
Customer service response - Thank you for acknowledging our professionalism and expertise in appliance repair. We're here to help whenever you need us!
Sears Home Services on 1719194294073
The service I received from Luis was wonderful, helpful, and professional. I have had him come to repair various appliances, and he is always a pleasure...Unfortunately, the company is a mess...they often cancel appointments and don't show up, even after appointments are confirmed daily. I had to reschedule my appointment 4 times before I had to speak to a manager...then someone came to repair my appliance at the very end of the day. I will never work with this company again. Very difficult to get help. There is no option to request help from a customer service person on the phone or the chat on the website. Terrible customer service. No notification of cancellations. I always had to call to find out why they hadn't shown or why my appointment was cancelled and rescheduled to their convenience.
Clarice M,
Customer service response - We sincerely apologize for the inconvenience and frustration caused by missed appointments and lack of communication. Thank you for acknowledging Luis's professionalism; we are committed to improving our service based on your feedback.
Sears Home Services on 1718864001862
The technician was very nice and professional
Cynthia E,
Customer service response - Thank you for your kind words, we're pleased to hear you had a positive experience with our technician.
Sears Home Services on 1718873631771
He know his trade well and gets the job done! He’s a very nice guy too.
Yvonne S,
Customer service response - Thank you for acknowledging our expertise and the demeanor of our staff. We're thrilled you're satisfied with our service!
Sears Home Services on 1718852049599
Ana C,
Customer service response - Thank you so much for the fantastic 5-star rating, Ana! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1718595675274
Technician was highly skilled and professional.
Barbara T,
Customer service response - Thank you for acknowledging our technician's skills and professionalism. We're glad to have met your expectations!
Sears Home Services on 1718675297805
Came ahead of the time stated, was courteous and professional Sears Home is too often unconcerned about the severity of customer needs. I called about my broken refrigerator and took two weeks with one cancellation before someone came to look at it. On the third week I’m finding out it cannot be fixed.. not having a refrigerator for three weeks was extremely difficult using a cooler I had to fill with ice every day, and trying not to eat spoiled food every day. Now after finally getting someone on the phone they are replacing it after approval and then at least a week for delivery.. almost a month with no refrigeration. So much for customer care. They need more qualified employees. When I get the final ok, I’ll write how grateful I am that they finally honored my contract.
Alan L,
Customer service response - Thank you for your positive review! We're glad to hear about your satisfaction with our prompt and professional service.
Sears Home Services on 1718676332731
