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300 Baychester Ave Reviews
Read reviews from customers who used our services at 300 Baychester Ave
Total reviews
263
Average Rating
4.2/5
Very Professional
Ruth F,
Customer service response - Thank you for your positive feedback, Ruth! We're happy to hear that you found our service very professional.
Sears Home Services on 1763429719128
Mr. Dexter, is very knowledgeable with the information about my appliances.
Julia C,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1763085391718
Sir Paul, was very patient, knowledgeable. He talked me through everything he was doing. Very nice person. I appreciate him. I haven't had a workable oven in over a year. Thank you Sir Paul. I recommend you to anyone and everyone.
Chandra M,
Customer service response - Thank you for your positive feedback, Chandra! We're happy to hear that Sir Paul was patient, knowledgeable, and helped you with your oven.
Sears Home Services on 1762737910463
Elmaza A,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1761869287303
Paul was very knowledgeable, friendly and answered all my questions.
Rosemary C,
Customer service response - Thank you for your positive feedback, Rosemary! We're happy to hear that Paul was knowledgeable, friendly, and answered all your questions.
Sears Home Services on 1761868768788
Dexter was the Technician who did the estimate. He was professional. The cost unfortunately for the work requested was to high. The Customer service dpt. left something to be desired. When you finally got to a person they were cordial but only one followed thru. My appt. was for between 8 & 12. The Technician did not arrive until 2:30. The automated system did not reflect this. The system kept saying they would send a text. This didn't happen . I believe they were texting my landline. I presumed this might be the problem. I tried changing the # with AI finally after getting thru to a person it was updated. At approximately 1:30 I recieved a link telling me the Technician would be here by 11:30! Additionally some of the information I was given when I made the appointment (with a live person) was incorrect. At one point the automated system told me they did not utilize live personnel. This is erroneous as the day I made the appointment I spoke to two people. On the day of service someone called stated she was confirming the appointment. However she was more interested why I didn't want to buy a warranty rather than my problem. Due to their poor communication or lack of I would not recommend this service.
Francine C,
Customer service response - Thank you for your detailed feedback, Francine. We're sorry to hear about the communication issues you experienced and appreciate your input to help us improve.
Sears Home Services on 1761699597899
The technician was professional, knowledgeable and efficient.
Pamela B,
Customer service response - Thank you for your positive feedback, Pamela! We're happy to hear that our technician was professional, knowledgeable, and efficient.
Sears Home Services on 1761700118381
Randy Z,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1761612441261
The service engineer arrived as requested. He fully informed me of the job to replace the malfunctioning electrode. Once the job was completed he cleaned the area and took the leftover debris. Great experience. Would gladly have him return if another appliance malfunctions. Keep up the good work😊
arthur R,
Customer service response - Thank you for your positive feedback, Arthur! We're happy to hear that our service engineer provided a great experience and left your area clean.
Sears Home Services on 1761531992976
Great repair person!!
L.,
Customer service response - Thank you for your positive feedback! We're happy to hear that you had a great experience with our repair person.
Sears Home Services on 1761532218719
