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300 Baychester Ave Reviews
Read reviews from customers who used our services at 300 Baychester Ave
Total reviews
263
Average Rating
4.2/5
The Technician was great. Rate the tech FIVE STARS. He put on a new genuine replacement part and it’s working good so far. It’s the customer service department that I would rate ZERO STARS!!! horrible/terrible/incompetent. They Never give you correct information and there is always a language barrier.
P H,
Customer service response - Thank you for your feedback, P Hall! We're happy to hear the technician provided great service. We apologize for the issues with our customer service department and appreciate your input.
Sears Home Services on 1749082984292
Te c h was very professional
Opal L,
Customer service response - Thank you for your feedback, Opal! We're happy to hear that our technician provided professional service.
Sears Home Services on 1736225806583
the tech dexter was very professional, went above and beyond to inform me of things I needed for future refer. service wasn't rendered due to information I couldn't provide to help the tech get the exact parts for the unit,, which has nothing to do with the tech ability to do the work. I will make sure I document all info for the appliances to be more helpful in the future.
Bigg R,
Customer service response - Thank you for recognizing Dexter's professionalism and effort. We're happy to hear you were satisfied with the communication and look forward to assisting you more efficiently next time.
Sears Home Services on 1722335387626
Nazim was very knowledgeable and and quickly diagnosed the problem. Sears service is very good. My one complaint is that your emails and text messages are excessive. For one scheduled visit I probably received 20 email and text messages. 1 or 2 would be enough. Thank you!
Kenward W,
Customer service response - We're thrilled to hear Nazim provided knowledgeable service but apologize for the excessive communications. Your feedback is invaluable, and we'll aim to adjust our notification frequency accordingly. Thank you for bringing this to our attention.
Sears Home Services on 1721532702036
Carmen G,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1720414573338
My washer was repaired back in April for a leak. They had to take apart the washing machine to fix it and obviously put it back together again. Two loads after this repair, I started getting an uneven load warning. I called for Service and told them that it started soon after, my last service. Turns out I was correct, the previous repair people did not tighten the motor and that’s what was causing the uneven load. Because of their negligence, I had to pay another co-pay and be without a washing machine for several weeks. The technician put in the new parts, tightened the motor and secured the cap on top of the agitator, which also came off after the last repair.
Bernadette P,
Customer service response - We are truly sorry for the inconvenience and oversight during your initial repair which led to further issues. Thank you for bringing this to our attention, and we appreciate your patience as we worked to rectify the situation.
Sears Home Services on 1719793971298
Lil M,
Customer service response - Thank you for awarding us a solid 4-star rating, Lil! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1719476601462
Norcar R,
Na'im T,
Colleen S,
Customer service response - Hi Colleen, thanks for your rating. If you have any feedback on how we can improve, we'd love to hear it. Your input helps us get better!
Sears Home Services on 1751869109562
