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1998 Bruckner Blvd Reviews
Read reviews from customers who used our services at 1998 Bruckner Blvd
Total reviews
211
Average Rating
4.3/5
Nelson G,
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on 1708274191088
Lawrence R,
Service was inconsistent, poor communication. The follow up is very unprofessional. Not pleased with the extra 75.00 service fee on top of the monthly fee. The service really needs improvement.
Daina A,
Customer service response - Thank you, Dear Daina, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please message us with the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
The telephone automated system was very difficult to navigate.
Raymond H,
Customer service response - Dear Raymond, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1671019200000
Jin S,
I think too much emphasis is on making money and focused on customer service
Richard B,
First and foremost this guy nazim is a dirty and i mean dirty individual ok he serviced my refrigerator today being mon 12-15-25 around 10ish 11ish unfortunately i had some one sit for me as i had an appointment that I could not reschedule as sears continously changied my appointments at the very last and i do mean last min several times. inaddition confirming that parts were delivered when they weren't when i arrived back to my residence i discovered this guy left wet nasty dirty towels that were on the floor on my countertop scrapped my floors left broken tubing all on my floors and left my counter tops and floors soiled with dirt left one of my canister tops. On my countertop and to add insult to injury left the boxes with old dirty parts and leaking tubing on my countertops as well and he is very very rude and dismissive never and I repeat never use this guy his rating is 000000000000 only reason I pick 1 star is because I couldn't post with out choosing but realistically speaking he gets no stars nasty fithy horrible tech he should be dismissed stripped of his tool belt fired would be to good for him🤬😡👿
Charles H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765938850853
Louie, the tech was great!! Ten stars out of 5. Sears Home Services is HORRIBLE. EIGHT NO SHOW APPOINTMENTS!! All cancelled after I waited in the apartment all day. Usually they said that the part wasn't available even though it was in the apartment for the last four no show visits. The worst customer service (aside from the tech) that I have ever encountered. DO NOT waste your money for a contract with Sears Home Services unless you enjoy being frustrated and wasting time waiting for nothing.
Jerry W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761182276052
James T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1759113577547
This experience was unacceptable. He did not do anything walked in the house open the refrigerator and looked at it. Explain to us that we had to defrost it. We explained to him that the monitor is not properly working. He went into his vehicle came back three minutes later and left did not do anything to resolve the issue that I am having with my freezer icemaker, dripping of water and monitor. The rating is a zero so bad that I’m willing to cancel my protection plan due to his experience
xsel G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755462681725
