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5151 Sunrise Highway Reviews
Read reviews from customers who used our services at 5151 Sunrise Highway
Total reviews
258
Average Rating
4.6/5
Service technician was great. Very thorough. My issue is with the scheduling. Appointment on 6/9. Waited 3/4 day then rec’d msg that I had to reschedule. Scheduled next day, 6/10. Got rescheduled again. The customer service AI voice kept confirming my appointment 6/10. No humans to speak to. Very frustrating.
Russell D,
Customer service response - Thank you for your review, Russell! We're glad to hear the technician was thorough, but we apologize for the scheduling issues and frustration with our customer service system.
Sears Home Services on 1749433768384
Compressor overheated. Cost too much to replace. Service is good.
Otis F,
Customer service response - Thank you for your review, Otis! We're glad to hear you found our service good, though we understand your concern about the replacement cost.
Sears Home Services on 1748562815487
Very good and helpful
ronald H,
Customer service response - Thank you for your review, Ronald! We're happy to hear you found our service very good and helpful.
Sears Home Services on 1746687955960
Fixed the problem
Teri P,
Customer service response - Thank you for your review, Teri! We're happy to hear the problem was resolved.
Sears Home Services on 1743465066354
The technician was excellent. Engaging, polite and knowledgeable. My issues are 100% with the scheduling department. Incessant texting to confirm my appointment every single day for over a week as well as emails, which I did. The technician arrived three hours past the window they were supposed to be here and nobody advised me. I will never use this service again, but I do recommend the technician. Updated*** As per the reply from Sears last night, I called into voice my concerns and nothing was to be done. $400 in labor for 30 minutes of work and he showed three hours late. No communication advising me unless I went on the portal myself to see what time they were arriving, which kept changing. My window was 1 PM to 5 PM and he showed up at 7:50. This level of customer service is unacceptable and everybody should know before using this service.
Brian P,
Customer service response - Thank you for your feedback, Brian. We're glad to hear the technician provided excellent service, but we apologize for the inconvenience with scheduling and communication. Please contact us directly so we can address these concerns.
Sears Home Services on 1733806128903
Rpair person Robert was very Good but SEARS wasnt very good with helping with repair. I have a contract which i paid alot for would like to be abke to reach a person to talk to with a pribkem not a robot who can only handle whats programed. You keep sending emails about appointment but tineing is all wrong it keeps moving the time then says they cant make it after i wait all day. Try to call and get help and only get the robot. You need to have live people to reach with problems. This is not a way to do businesses i hope it wilk change back to helping people with people and be reliable it used to be much easier to get help you need to change
Helene G,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1728192502254
Good Work. Timing could be better. I was told to expect the technician between 8 AM and Noon. He showed up at 6:30 PM.
Michael D,
Customer service response - Thank you for your positive words about our work, and we truly apologize for the inconvenience regarding the timing. We will work on improving our scheduling accuracy.
Sears Home Services on 1719284047702
Still cannot fix the issue as it is not making the noise when you are here.
Defensive N,
Customer service response - We apologize for the inconvenience caused by the scheduling mishap and understand how frustrating that must have been. Thank you for bringing this to our attention; we are working to improve our system to prevent such issues in the future.
Sears Home Services on 1718265990612
The tech showed up on time and was very knowledgeable. He has repaired appliances for me before and remembered me. Asked me about the previous repairs. He was very friendly and fixed the problem quickly.
Adam A,
Customer service response - Thank you for sharing your positive experience! We're thrilled to hear our technician was able to promptly and efficiently resolve the issue.
Sears Home Services on 1710912741802
Nicholai A,
