5151 Sunrise Highway Reviews

This technician, Avarie Poitier was very very unprofessional. It was his Third time coming to my home. He came in holding his cell phone or hand held devise up in the air pointed at me and stating that I’m going to have to pay a diagnostic fee. He was extremely rude, condescending and combative. He told me he didn’t remember me telling him my fridge was leaking which is an outright lie! My husband and I both told him during our initial visit with him.. we told him we had 2 issues and we discussed both at length. He even removed the bottom of the fridge after I told him where the fridge was leaking from. He seemed lazy the first time I met him and every time thereafter. He came into My home like he knew us. All loud and acting like my husband and I were his friend. My husband humored him but I just stayed quiet because I thought he was very unprofessional. The next time he came he was more subdued and I expressed how disappointed I was with the company because I called for a service call in May and the part didn’t come in until October, that’s 5 months of waiting with a fridge that’s shutting off and leaking. He installed 2 parts and told me everything was now corrected. No sooner did he leave the fridge began leaking again. I called the service department who told me to check the temperature on the fridge and freezer. They were a few degrees off so the tech on the phone walked me through how to change the temperatures on the fridge and freezer which you would think the tech who came to my house ( Avarie Poitier) would've done ! The tech on the phone told me they’re could be leakage in the next 24 - 48 hours and I should not panic if I saw more water within that time. I waited over a week and water continued to leak out so I called back and made an appt for today Nov. 4th and had the unfortunate luck of having this same obnoxious technician, Avarie Poitier visit my home and cause me and my mothers aide distress with his aggressive behavior. This man was sarcastically saying “I don’t remember you telling me your fridge was leaking” you could tell by the way he was saying it that he was being malicious and spiteful. I think he had an attitude because on the second visit I didn’t tip him because I was very upset over the 5 month wait and plus he was dragging his feet and had somewhat of an attitude. We had already tipped him on the first visit. Bottom line, this technician needs to be spoken to, needs to go through customer interaction /appreciation training or be dismissed from the company. Thank you for allowing me to address my concerns.

no repair done, repair tech no show two time, not even a phone call, extremely unprofessional.

I am very very unhappy with the service of my home warranty. I needed my boiler fixed 11/22, they gave me an appointment for 1 1/2 months out with no alternative. I had to get it fixed privately. I called to have my central AC fixed 6/23, first service technician came 7/4/23, not fixed, second service technician came 7/10/23 replaced the thermostat, not fixed, 2 days later the thermostat screen read call for service. Since then I have had 3 technician no shows and 2 reschedules. Each time I had to get off of work, without pay. I was switched to another service company. I was sent three reminders of my scheduled appointment 09/26 1-5pm. I took the afternoon off again, the technician arrived at 10:45, when my daughter was leaving the house. I talked to him on the phone and he said he was going to get the Freon for the unit and meet me at my house in 15 minutes. I got off another 2 hours early and he did not return. I called the choice home warranty and was transferred a few times, each time requesting to speak to a supervisor. After 35 minutes of this I was hung up on. Called back received a resolution person who now has me waiting for another service call. Unbelievable !! Doreen Schaal

He didn't do anything. Walked in told us the make and model isn't in the app and I didn't have it handy, so he left.

NOTHING was done and it said 11:29 am and he came at 2:45. I took off from work and was highly DISAPPOINTED. I would NOT recommend your service to anyone. The technician said all I need is refrigerant, which he had on the truck and said he couldn't put any in the unit until he received approval. I explained that I have health issues which are agitated by heat. We're in the middle of a heat wave and my home was at 85 degrees at that time. Then I was told by Choice Hone warranty that the technician refused the job witn NO EXPLANATION. I have friends who also do not like SEARS service. DEFINITELY NOT HAPPY.

We had a repair scheduled for 4/15/23 between 1-5pm we made this appointment 2 weeks ago . We waited for a confirmation but nobody called or texted us to confirm our appointment or eta . We tried calling Sears and it’s always a 30+ minute hold time. We took a 1/2 day off for a repair that never happened. Never again will I use Sears for anything! We also had to prepay for parts and service beforehand and I should have saw that red flag . We are anticipating a full refund.