420 W Morris St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Marsha
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 19, 2024
Diane F
Customer service response - A big thank you, Diane, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on January 16, 2024
Donna K
Tech was very apologetic for not be able to fix my washer. Choice Home Warranty on the other hand, I'm not a happy camper with. My claim date was 5/10/24 and as of 7/18/24 has not been resolved. I have a disability and need my washer replaced.
Customer service response - We're sorry for the inconvenience and understand the urgency of your situation. Thank a lot for your patience and for sharing your experience.
Sears Home Services on July 19, 2024
Christopher B
The technician that came for the repair was nice enough. However, I found out that the technicians DO NOT CARRY SPARE PARTS ON THEIR VEHICLES! So the visit was a complete waste of my time and money. If I had agreed to have the tech repair my refrigerator, I would have had to take a second day off of work. Essentially I paid $138 for the tech to give me the part number for the condenser fan which I have ordered and will replace myself. My recommendation is NEVER use this service. I gave this a one star only because otherwise I couldn't have posted. I wanted to give zero stars. This appliance repair service is a rip-off.
Customer service response - We apologize for the trouble you've faced, Christopher. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 03, 2025
