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1261 Niagara Falls Blvd Reviews
Read reviews from customers who used our services at 1261 Niagara Falls Blvd
Total reviews
171
Average Rating
4.5/5
The technician called when he was on his way, and he was very knowledgeable about my appliance.
Glenda S,
Customer service response - Thank you for your review, Glenda! We're glad to hear the technician provided knowledgeable and timely service.
Sears Home Services on 1744856218310
My tech, Charles, was phenomenal. He called me prior to arriving to provide an approximate arrival time. He was professional, personable, courteous, answered all my questions and concerns regarding my dryer, and, in general, made me feel very comfortable! I was beyond pleased with my overall experience!!!
sylvia S,
Customer service response - Thank you for your review, Sylvia! We're thrilled to hear Charles provided such a professional and personable service, making you feel comfortable and satisfied with your experience.
Sears Home Services on 1744856282006
Polite and professional.
Benjamin C,
Customer service response - Thank you for your review, Benjamin! We're glad to hear you received polite and professional service.
Sears Home Services on 1744856384214
Charles arrived on time, quickly installed the emplacement part, verified his work and was out the door. Great service!
Brian B,
Customer service response - Thank you for your review, Brian! We're glad to hear Charles provided timely and efficient service.
Sears Home Services on 1743641666691
Najmul A,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1743131043672
The repairman Charles was fantastic and the 5 stars are strictly for him. Rating the experience dealing with everything else would be negative (-10). After daily text and emails asking me to confirm upcoming appointments they wait until 11 am day of to cancel for unforeseen reasons and have you reschedule for 1-2 weeks out. They sent the part and I have had it since 2/28. They just did repair on 3/19 after 2 or 3 reschedules (I lost count). Then tonight I get an automated call reminding me of my appointment for tomorrow. What appointment? I have multiple service agreements with Sears and have been loyal customer since early 1980s. Seriously considering canceling all service agreements and telling them to take a flying leap. They are happy to take my money each month but do not want to fulfill their part of the agreement and service it. Multiple trips weekly to laundromat add up and costs me more over last month than the service agreement. Will that matter to Sears or will they consider that? Of course not. Why bother to ask. Probably wind up having their customer service team call me to setup a time to discuss then reschedule several times. Worst example of service I have experienced in over a decade. I don’t want or need excuses, just professionalism. And by the way, navigating your phone prompts is ridiculous to get someone and your AI text stinks as it is not helpful at all. You can feel free to contact me. I have contacted you over 10 times already on this and I am livid
Stephen B,
Customer service response - Thank you for your feedback, Stephen. We're glad Charles provided excellent service, but we're sorry for the scheduling issues and frustration you've experienced. Please contact us directly so we can address your concerns further.
Sears Home Services on 1742432206172
The man was awesome he was clean put back all the parts properly and I’d recommend him to anybody. I give him a 10 star out of five star.
Michael L,
Customer service response - Thank you for your review, Michael! We're thrilled to hear you had such a positive experience and appreciate your recommendation.
Sears Home Services on 1742432231901
Curt was fantastic. He made all the difference in the world. He knows his business.
Gregory G,
Customer service response - Thank you for your review, Gregory! We're glad to hear Curt made such a positive impact and demonstrated his expertise.
Sears Home Services on 1741916474454
Got the job done and courteous!
Mandy N,
Customer service response - Thank you for your review, Mandy! We're happy to hear you received courteous service and that the job was completed successfully.
Sears Home Services on 1738282252300
Joe D,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1736914682197
