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1261 Niagara Falls Blvd Reviews
Read reviews from customers who used our services at 1261 Niagara Falls Blvd
Total reviews
171
Average Rating
4.5/5
Mike cam out quickly and fixed the problem very quick however the price was was little high considering I found the part on Home Depot for $60 . Next time I will call around
frank P,
Customer service response - Thank you for your review, Frank! We're glad Mike was able to fix the problem quickly, and we appreciate your feedback on the pricing.
Sears Home Services on 1762915335282
Your appointment window is a little excessive.. I would narrow it down to a 4 hour window not 8
Duryea,
Customer service response - Thank you for your feedback, Duryea. We appreciate your suggestion and will consider it for improving our service.
Sears Home Services on 1758246030367
Nice person, very Very quiet, Did his job. Answered some questions. But he knew what he was doing.
Angela S,
Customer service response - Thank you for your review, Angela! We're glad to hear the technician was knowledgeable and able to answer your questions.
Sears Home Services on 1753141491588
Michael B,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1752458084198
The workmen who showed at my house were great. No complaints at all. Your automated service, AI,was horrible. Absolutely terrible. There should be a way to reach a human when the robot voices aren’t programmed to do so.It would literally take half a day to speak with a human which is why I will never use a Sears service again. Too bad because I am about to by a washer and dryer and have always loved your Kenmore brand. But I will never go through this again. CUSTOMER SERVICE IS PARAMOUNT!!!!Sears should know this.
Mary M,
Customer service response - Thank you for your feedback, Mary. We're glad to hear the workmen provided great service, but we're sorry for the frustration with our automated system. Please contact us directly so we can address your concerns further.
Sears Home Services on 1750374876742
5 star review for the technician, Brett, who came to perform the diagnostic on my dryer. He was on time, professional and took the time to explain how the issue arose and to discuss the cost options for repair. I ultimately decided it was cheaper to get a new dryer as the price of the parts was absolutely outrageous...marked up offensively compared to parts that could be obtained on my own. This is why I gave a 4 star overall...it had nothing to do with Brett.
Sandi H,
Customer service response - Thank you for your review, Sandi! We're glad to hear Brett provided professional and informative service. We appreciate your feedback on the parts pricing.
Sears Home Services on 1748480348169
Very polite and professional , very efficient, fixed the issue in no time !
Pnk05 K,
Customer service response - Thank you for your review! We're glad to hear you received polite, professional, and efficient service.
Sears Home Services on 1739337567702
Mark G,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1707175066734
The technician that came out, Kevin, was very thorough and professional. He explained things very clearly and was helpful. He is a 5 star employee. My issue with the process is that due to AI scheduling, there was important information that was not communicated. I had to unplug my fridge due to an electrical odor, and it was completely aired out by the time I had my appointment. Since the fridge was off some of the diagnostics were not able to be completed. If I had known to plug the appliance in 24 hours in advance I could have avoided the second service call that I will now have. I haven’t been able to talk to a person about the fees and how to avoid a double charge.
Anita P,
Customer service response - We're glad to hear Kevin provided thorough and professional service, Anita. We apologize for the scheduling issues and lack of communication, and recommend contacting us directly to discuss the fees and avoid a double charge.
Sears Home Services on 1765766831583
Rich N,
Customer service response - Hi Rich, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1757466851708
