2125 Oddie Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Margaret J
Joseph is a very competent, courteous, and personable service technician. I was expecting him to arrive between 8 am and 5 pm, but he was not able to arrive until 6 pm.
Jason F
Excellent!!!
Pristine P
Came on time, repaired bad wire. Currently working
Customer service response - We appreciate your feedback and are glad to hear that our technician arrived on time and successfully repaired the bad wire in your appliance. Thank you for taking the time to leave a review.
Sears Home Services on January 16, 2024
Christina H
On time, professional, fast, knowledgeable. Thank you!
Customer service response - Thank you for taking the time to leave such a positive review! We're glad to hear that you had a great experience with Sears Appliance Repair. We appreciate your feedback!
Sears Home Services on February 05, 2024
K O
They're scheduling system is wacky and I had to reschedule a couple of times due to errors. The technician showed up on time for the last rescheduled appointment. The technician did a great job. The price was much higher than expected however.
Customer service response - We apologize for the scheduling issues and pricing concerns, K O. We're glad the technician provided great service and appreciate your feedback.
Sears Home Services on November 18, 2024
Aaron H
Fridge went out a month ago. This company was suppose to fix it through the extended warranty I purchased. They have now canceled 3 times for "unforseen circumstances ." You can't talk to anyone except a call center in India and they can't help you at all. Absolute worst experience I've had with a repair company and I advise everyone to stay away!
Customer service response - We apologize for the trouble you've faced, Aaron. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 09, 2025
J P
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on March 25, 2025
Joy N
After 28 hours my refrigerator is not cold enough!!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 02, 2024
camarospawn
The work order was submitted for a dryer repair. Technician showed up and told me it was for a washer. Said he would have too close this case and I would have To create a new work order for the dryer. I said what does it matter your here can’t you just work on the dryer or call the office to change it and the office would not. So I took time off for a mistake they made. Very frustrated.
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 13, 2024
Erik R
Washer still leaking
Customer service response - Thank you for taking the time to bring this to our attention, Erik. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 07, 2024