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2125 Oddie Blvd Reviews
Read reviews from customers who used our services at 2125 Oddie Blvd
Total reviews
119
Average Rating
4.6/5
The repairman was rude and didn’t want to spend any time with our dryer. Absolutely terrible customer service
Laurie M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773360819579
Terrible service, terrible customer service, problem not resolved and I asked the rude person to leave. Without any checking this unintelligent person came to the conclusion that our Dryer vent went to the rooftop. It doesn’t and he didn’t seem to care or be interested in doing any work at all
Laurie M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773275246030
Fridge went out a month ago. This company was suppose to fix it through the extended warranty I purchased. They have now canceled 3 times for "unforseen circumstances ." You can't talk to anyone except a call center in India and they can't help you at all. Absolute worst experience I've had with a repair company and I advise everyone to stay away!
Aaron H,
Customer service response - We apologize for the trouble you've faced, Aaron. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752110925168
J P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1742956335153
After 28 hours my refrigerator is not cold enough!!!
Joy N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719919324840
The work order was submitted for a dryer repair. Technician showed up and told me it was for a washer. Said he would have too close this case and I would have To create a new work order for the dryer. I said what does it matter your here can’t you just work on the dryer or call the office to change it and the office would not. So I took time off for a mistake they made. Very frustrated.
camarospawn,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1710390793425
Washer still leaking
Erik R,
Customer service response - Thank you for taking the time to bring this to our attention, Erik. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707366463404
Absolutely the worst. No phone number to speak to a live person. My dryer is under extended warranty with Lowes and it broke. After waiting a week for Sears Appliance Repair to show up, and sitting at home all day because my repair window was from 8-5, I finally received a call at 3:40 p.m. just to tell me that they would not be out because the repair person's vehicle broke down. Amazingly, this was the second time I had an appointment and the vehicle broke down. I called Asurion, and filed a new claim. I spoke with a representative on the phone and I told them that I needed to file a new claim and that they could send anyone but Sears Appliance Repair to my home. I finally decided to run down to an appliance repair store that had the heating element in stock and pick one up. After about 90 minutes I had the part installed and the dryer was back up and running. Sears Appliance Repair is a joke.
Loren,
Came out a month after dryer went out. Said it needed a new motor and he said he ordered it. Found out two weeks later the motor was never ordered and finally ordered the part. Now two months after the dryer went down, they arrive to repair only to find out it’s not the right motor. But “good news” he says I was able to get the dryer working because the problem was never the motor. Had he done what was needed on the initial service call I would have had my dryer back a month sooner. Terrible communication, zero customer service, and acted like he did me a solid 2 months into the process. It’s no wonder Sears is a dying brand.
Duffer G,
