2125 Oddie Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Loren
Absolutely the worst. No phone number to speak to a live person. My dryer is under extended warranty with Lowes and it broke. After waiting a week for Sears Appliance Repair to show up, and sitting at home all day because my repair window was from 8-5, I finally received a call at 3:40 p.m. just to tell me that they would not be out because the repair person's vehicle broke down. Amazingly, this was the second time I had an appointment and the vehicle broke down. I called Asurion, and filed a new claim. I spoke with a representative on the phone and I told them that I needed to file a new claim and that they could send anyone but Sears Appliance Repair to my home. I finally decided to run down to an appliance repair store that had the heating element in stock and pick one up. After about 90 minutes I had the part installed and the dryer was back up and running. Sears Appliance Repair is a joke.
Duffer G
Came out a month after dryer went out. Said it needed a new motor and he said he ordered it. Found out two weeks later the motor was never ordered and finally ordered the part. Now two months after the dryer went down, they arrive to repair only to find out it’s not the right motor. But “good news” he says I was able to get the dryer working because the problem was never the motor. Had he done what was needed on the initial service call I would have had my dryer back a month sooner. Terrible communication, zero customer service, and acted like he did me a solid 2 months into the process. It’s no wonder Sears is a dying brand.