7501 W Washington Reviews

Tech did mot make sure dryer was working correctly before he left. No heat because the gas was turned off. Vent not reconnected. Left a mess. Not Sears quality standards. I paid a lot for these units. This is a shame service.

Avery was on time, professional, and went the extra mile in cleaning up around the repair site. I was happy to see him return to install the broken part that was diagnosed at his first visit. After I posted this review, I noticed that the problem with the refrigerator came back. I called Sears who sent a second person out to assess the situation. He looked at everything and said it was fine, even though the problem was still evident. Fast forward a month, I called out a second service to diagnose the issue, and they advised me that one of the electrical boards in my refrigerator was not working properly. Plus, the repair that Sears had made was also not working due to the failure of the printed circuit board. So in hindsight Sears did not diagnose the problem properly and I paid for a needless repair.

Had an absolutely terrible experience with sears fixing my fridge a few months back. The tech that came out charged me $600 for one small part. When I said the price seemed extreme he said “we are the most expensive in town”. Oh thanks, good to know. My fridge still isn’t working right. All the scheduling is chat-bots and ridiculous communication. Do not use Sears- they’re a scam now.

Doesn’t exist anymore. It’s on Google Maps, even has hours listed, but the one on Grand Canyon is an empty building. The one on Washington is a bustling WinCo grocery store.

Do not use any service from sears no wonder they closed all their places the worst service ever the give you appointment from 8 am until 5pm the show up at 8 pm do hale jobs and never come back to finish the jobs .

My experience with Sears Appliance Repair has been HORRIBLE. It took a total of 8 service calls and 69 days to repair my stovetop. The diagnostic was on January 12th. They finally complete the job today on March 21st. On two separate occasions the technicians never even showed up to my home for their scheduled appointments. One time an employee showed up reeking of Marijuana and clearlung missed the memo to puck up the igniter from the parts wharehouse. Also the original technician who came to my home to do the initial diagnostic didn't order all of the parts to fix my stove. He had to have another employee drive to his home to pick up tools because the tools he had were not sufficient to support fixing my stove. Ray then broke one of my igniters as he was trying to fix my stove with tools that were not compatible with my stove.The service provided was unacceptable and shameful. The customer service support is dismal as well. Evette Ackerson from corporate lacks empathy and refused to have someone from tge leadership team cintact me as I had requested. She would not not provide me with an alternate person for me to contact to discuss finding a resolution. I would NEVER recommend this organization and would encourage others to use another company to fix their appliances. Sears did NOT meet the quality standards that one would expect. The only positive experience was the technician Christian. He was communicative and professional. Instead of attempting to cut costs with how products are shipped, Sears should upgrade shipment of fragile parts in boxes instead of using bubble wrap shipping. This apparently is a known issue and no action was done to rectify the shipping of ignitor parts.

There is no way to get a hold Sears it has been a horrible experience

For insurance purposes I need a receipt. The phone tree doesn't have an option to talk to a person. If you navigate to talk to a sales person, they immediately just return you to the tree that has no option for billing or talking to an administrative person.

No heat call for service. Tech shows up unprepared to start the work or complete the repair. Not the first time cynch has failed

The technician was outstanding. The service from SEARS was horrible - delay, after delay with needing to sit around a full day. I will never use any service from SEARS again.