7501 W Washington Reviews

Very nice and explained things

Service Technician Dontee showed up on time , was professional and repaired the furnace as requested

Rodney did a great job.

When I called to schedule, I asked and Catlin put me on hold and came back and said yes that I did not need to be home, that the technician could enter using the lockbox key (we had just closed on the house and I needed the washer that came with the home). My realtor who has a front loader told me I needed a new gasket and steel braided lines instead of rubber. I told Catlin exactly what I wanted done. Catlin also sold me on having the dryer cleaned of lint and suggested I pay $189 plus $50 for the dryer and then get a credit for the service that was needed. First James the repair person called while I was still on hold with Catlin and then he texted he had 4 stops that day and didn't know if he could make it by 5 but would keep me updated, which he did. The he texted was I home? I told him no there was a lockbox the house is empty. He would NOT go without someone home. I told him that is not what I scheduled and what Catlin had said and told me that he didn't care what Caitlin told me he would not come without someone home. So I stopped what I was doing and scrambled to find someone that could be there as I was at work. Defeated the whole purpose. He kept texting so I arranged to have a friend be there in an hour and half or 3:30pm, however James did not arrive until about 4. Then he refused to replace the rubber lines with steel, he didn't want to replace the gasket it, said it would cost $500 but I got the feeling he it was a big job and he just didn't want to do it. Then he said he doesn't do the dryer vent cleaning. He did call me to discuss and I basically asked what I paid for? Nothing? Could he not service or check the machines out..he said he did, we shall see. So while James was nice and hopefully honest, the whole experience between calling and scheduling and being sold one thing and receiving another was not pleasant and as of right now I would not call Sears again for service.

technician charged me $300 for labor on a 20 min job replacing a simple $60 part. completely cheated me. I tried contacting Sears to discuss a refund and only got chat bots. I then went online to send an inquiry and can't find anything.

I honestly feel like I got scammed. He couldn’t really figure out what the problem was and gave me two different diagnoses, each with a different repair cost. When I told him I’d rather use the home warranty, he told me to call them myself, but he still charged me the $139 service fee. I’m not even sure what I was charged for because he never gave me a clear diagnosis or waited to go through the home warranty process. The whole experience felt really unprofessional and honestly seemed like a scam.

Service never happened. It takes a super frustrating experience for me to give one start. On the day my HVAC service was scheduled, before he arrives, this service tech guy called and the first thing he wanted was money which I get it. I was trying to explain him problem and told him to complete the service call and i will be happy to pay once done. I told him 3 times that payment is not an issue but this guy was not interested in listening to the problem or providing service at all. All he kept saying was pay me first and then we will see what happens. It didn't seem like he was coming to diagnose the problem, he was coming to just take money and go home. I told him to show up, finish the service, let me know the problem and I will happily pay but apparently once i said that, he didn't want to show up.