7501 W Washington Reviews
Showing most recent reviews from verified customers of Sears Home Services
Satyam J
Service never happened. It takes a super frustrating experience for me to give one start. On the day my HVAC service was scheduled, before he arrives, this service tech guy called and the first thing he wanted was money which I get it. I was trying to explain him problem and told him to complete the service call and i will be happy to pay once done. I told him 3 times that payment is not an issue but this guy was not interested in listening to the problem or providing service at all. All he kept saying was pay me first and then we will see what happens. It didn't seem like he was coming to diagnose the problem, he was coming to just take money and go home. I told him to show up, finish the service, let me know the problem and I will happily pay but apparently once i said that, he didn't want to show up.
Customer service response - We apologize for the trouble you've faced, Satyam. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 02, 2025
mike A
Tech did mot make sure dryer was working correctly before he left. No heat because the gas was turned off. Vent not reconnected. Left a mess. Not Sears quality standards. I paid a lot for these units. This is a shame service.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 22, 2025
Steve G
Avery was on time, professional, and went the extra mile in cleaning up around the repair site. I was happy to see him return to install the broken part that was diagnosed at his first visit. After I posted this review, I noticed that the problem with the refrigerator came back. I called Sears who sent a second person out to assess the situation. He looked at everything and said it was fine, even though the problem was still evident. Fast forward a month, I called out a second service to diagnose the issue, and they advised me that one of the electrical boards in my refrigerator was not working properly. Plus, the repair that Sears had made was also not working due to the failure of the printed circuit board. So in hindsight Sears did not diagnose the problem properly and I paid for a needless repair.
Customer service response - Thank you, Steve, for your positive feedback! We're glad to hear that Avery provided professional service and went the extra mile during your repair.
Sears Home Services on April 22, 2025
Jennifer G
Had an absolutely terrible experience with sears fixing my fridge a few months back. The tech that came out charged me $600 for one small part. When I said the price seemed extreme he said “we are the most expensive in town”. Oh thanks, good to know. My fridge still isn’t working right. All the scheduling is chat-bots and ridiculous communication. Do not use Sears- they’re a scam now.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 19, 2024
Keith W
Sears Appliance Repair does not exist at this location. I suspect they have no actual physical addresses. They have call centers which send to your home local independent appliance repair services, not Sears, and not Kenmore. My last call for an appliance repair went to a S.E. Asia call center. The appliance contractor they sent knew nothing about what I needed repaired, didn't know Sear had sent parts to my house, and would not honor the estimate I was given by Sears. Sears said they would schedule another "Sears or Kenmore" appliance repairmen, but nothing has been done. I'm beginning to suspect they are running a scam. They won't get paid a dime from me. Regarding the "owner's" response: (See below) There is nothing at searshomeservices.com to contact anyone. Just sounds good for public consumption, right ? Do you have even 1 physical business address in Las Vegas ?
Customer service response - We apologize for the trouble you've faced, Keith. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 12, 2024
Sarah C
Doesn’t exist anymore. It’s on Google Maps, even has hours listed, but the one on Grand Canyon is an empty building. The one on Washington is a bustling WinCo grocery store.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
Ash A
Do not use any service from sears no wonder they closed all their places the worst service ever the give you appointment from 8 am until 5pm the show up at 8 pm do hale jobs and never come back to finish the jobs .
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 28, 2024
jeannine M
My experience with Sears Appliance Repair has been HORRIBLE. It took a total of 8 service calls and 69 days to repair my stovetop. The diagnostic was on January 12th. They finally complete the job today on March 21st. On two separate occasions the technicians never even showed up to my home for their scheduled appointments. One time an employee showed up reeking of Marijuana and clearlung missed the memo to puck up the igniter from the parts wharehouse. Also the original technician who came to my home to do the initial diagnostic didn't order all of the parts to fix my stove. He had to have another employee drive to his home to pick up tools because the tools he had were not sufficient to support fixing my stove. Ray then broke one of my igniters as he was trying to fix my stove with tools that were not compatible with my stove.The service provided was unacceptable and shameful. The customer service support is dismal as well. Evette Ackerson from corporate lacks empathy and refused to have someone from tge leadership team cintact me as I had requested. She would not not provide me with an alternate person for me to contact to discuss finding a resolution. I would NEVER recommend this organization and would encourage others to use another company to fix their appliances. Sears did NOT meet the quality standards that one would expect. The only positive experience was the technician Christian. He was communicative and professional. Instead of attempting to cut costs with how products are shipped, Sears should upgrade shipment of fragile parts in boxes instead of using bubble wrap shipping. This apparently is a known issue and no action was done to rectify the shipping of ignitor parts.
Customer service response - Thank you, jeannine, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on March 25, 2024
c C
There is no way to get a hold Sears it has been a horrible experience
Customer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 08, 2024
Hunt W
For insurance purposes I need a receipt. The phone tree doesn't have an option to talk to a person. If you navigate to talk to a sales person, they immediately just return you to the tree that has no option for billing or talking to an administrative person.
Customer service response - Thank you, Hunt, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 07, 2024