732 South Racetrack Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Donna D
The repair tech, came within the early part of the arrival time.
Cecilia S
Jonathon was awesome!!!
Donald T
Not at this time
Customer service response - Hi Donald, we appreciate you taking the time to leave us a rating. We hope we can serve you again with Sears Appliance Repair in the future. Thanks!
Sears Home Services on January 16, 2024
Ted C
Ricki was just doing his job. In my warranty repair, Sears refused to fix my stovetop unless I signed a waiver if they broke the glass in attempting to fix burners. That is so wrong on so many levels. Sears you should be ashamed of yourselves! I worked for Sears for 6 plus years and this would have never been considered then! Their motto has changed from “courtesy is caring” to CYA. Really sad- it’s no wonder Sears had to liquidate.
l V
I was shocked to learn that Sears was charging me $190 to come out and merely look at my leaking water heater. This was required in order to process my warranty for replacement. It included no labor or service of any kind. The last time I only had to send pictures to them. This service call should have been free. I am filing a complaint with the state of Nevada.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 03, 2024
