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1245 W Warm Springs Rd Reviews
Read reviews from customers who used our services at 1245 W Warm Springs Rd
Total reviews
161
Average Rating
4.6/5
Microwave broke in Jan. 6 weeks later told no parts available for it. Paid for new micro. even though under exte ded warranty. TODAY Repairman came by to install but he could not mount new on wall only repair old one!!!!
Michael K,
Customer service response - We're really sorry to hear about your experience, Michael. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1732426609403
My repair was quick and easy and the tech was fine, BUT I will never purchase any appliance from Sears again or use their service. I made my initial appointment on line and completed all of the information on the pre-appointment questionnaire, including my model number and serial number and a detailed description of the problem. The repairman arrived, confirmed the issue, and said he had to order a part. The visit was only about 5 minutes long. He told me I had to pay a deposit I received a phone call shortly thereafter to make a phone payment, which I did. The email receipt of the deposit and part order did not reflect my payment, so after great effort searching on the website I found an email address I could use to confirm that my deposit was applied to my account. The tech made an appointment for an agreed upon date to return and install the ordered part. I received an email confirming the date and the 4 hour window within the tech was to arrive. On the date in question, I waited all day. Repairman was a no show, no call. After a long navigation through an automated phone system, I was able to speak to a customer service representative to make my complaint about my no-show tech. I was denied my request for a discount or compensation for having to re-schedule my appointment.
Sonja B,
Customer service response - We apologize for the trouble you've faced, Sonja. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723517706434
They came and did nothing because they said they couldn't get in the roof tiles
Lionell G,
Customer service response - Thank you so much for the fantastic 5-star rating, Lionell! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1719384015565
Terrible customer service. Showed up for appointment one hour after scheduled time. Service not provided
Kord M,
Customer service response - Thank you for taking the time to bring this to our attention, Kord. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1718332495166
This service tech is the rudest person in the tech field I have ever experienced. Only is condescending to the customer and then is rude when leaves. If you see this mans picture, reject it immediaty and as for someone with people skills as well as tech skills. I doubt they are any better than his terrible example of a human being. Poor, poor and poor. If there was a zero I would have put that!!!!
Paulette T,
Customer service response - Thank you for taking the time to bring this to our attention, Paulette. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706086001882
took 6 weeks to do the job including no show appointments 2 times, wrong parts ordered 3 times, parts not arriving before next scheduled appt 3 times, 8 appointments in total. Choice refused to replace oven after technician recommended replacement when parts did not work for repair. Both CHW and Sears are horrible companies to work with, and I will not be using either in the future.
Ken N,
The technician was good. However your prices were outrageous!! Way too expensive.
Troy M,
