3917 N Carson Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Irene B
The technician was very detailed oriented. He worked hard to get it to work. I hope it lasts.
Customer service response - Thank you for your review. We're glad to hear our technician was detail-oriented and worked hard on your repair. We hope it lasts as well!
Sears Home Services on August 18, 2024
Sue R
Tech was very efficent on the job. Appointment was delayed 3 times and finally tech arrived 3 hrs after his time estimate. I was informed by email of each delay however.
Customer service response - We apologize for the delays and appreciate your patience and understanding with our scheduling issues. Thank you for acknowledging our technician's efficiency and for keeping us informed through the process.
Sears Home Services on August 06, 2024
Cooper M
On time, quick, and very helpful.
Customer service response - Thank you for the positive feedback! We're glad to hear our service met your expectations.
Sears Home Services on July 20, 2024
D.A. D
Customer service response - Thank you so much for the fantastic 5-star rating ! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 05, 2024
Richard D
Dennis has serviced us before and is very knowledgeable and professional. He is a keeper.
Customer service response - Thank you for your positive feedback about Dennis and recognizing his professionalism. We're proud to have him on our team!
Sears Home Services on June 30, 2024
Sheri B
Not very friendly but he was quick, thorough, and knowledgeable. Thanks, Dennis
Customer service response - We apologize if we came across as unfriendly, but we're glad to hear that our efficiency and expertise met your needs. Thank you for your feedback, Dennis!
Sears Home Services on June 27, 2024
Rich T
Customer service response - A big thank you, Rich, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 21, 2024
Joseph K
Service Technician Mr. Dennis care, professionalism, dedication to a job well done are examplary. To get Dennis to my home (I have known him for over 15 years) was incredibly frustrating. The automated Sears prompts are horrible. When able to speak with a human-significat language barrier. But I digress. Dennis work is perfection and I highly recommend him by name to work on your appliances.
Customer service response - Thank is for highlighting Mr. Dennis's exceptional service and professional dedication. We apologize for the inconvenience you faced with our automated system and communication barriers.
Sears Home Services on June 20, 2024
Robert R
Customer service response - A big thank you, Robert, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 17, 2024
Judy Q
Very nice man, fixed my washer and was gone. Don't ever get Choice home warranty, they are a rip off, I went for 3 months with no oven over Thanksgiving and Christmas because they couldn't get an ignighter, told me to find someone, I did the guy used to be a Sears guy and had one on his truck. Sent the receipts to Choice and they refused to pay. I will call Sears from now on. Thank you.
Customer service response - Thank you for sharing your experience; I'm glad we could help with your washer. I'm sorry to hear about the troubles you had with your warranty provider, but we're here for any future appliance repair needs.
Sears Home Services on June 13, 2024
