3917 N Carson Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Gary C
Joseph checked our washer out ,found the problem right away and fixed it quickly. He a great serviceman
Customer service response - Thank you for your review. We appreciate your feedback and are glad to hear that Joseph provided efficient and effective service.
Sears Home Services on February 08, 2024
Toriana S
The technician was very thorough and polite and neatly groomed. He repaired my dryer in a timely manner and was on time.
Kitty C
Larry M
Good job Dennis
Dana S
They were scheduled way out but kept in contact day of service and was personable and got right to work and had refer. Humming in no time. Dry pleased
Angelina A
Dennis did a great job and was very thorough. Thank you.
Customer service response - Thank you for taking the time to share your positive experience with Dennis's thorough and excellent service. We truly appreciate your feedback.
Sears Home Services on February 06, 2024
Christi G
Customer service response - We apologize for the trouble you've faced, Christi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 29, 2025
Bryan L
He thought it was fixed, but the temperature is not right. To get a temperature of 350 we have to set it at 395 or higher. And it isn't consistent. He was friendly and worked hard, but there still is a problem
Customer service response - We apologize for the ongoing issue with your appliance, Bryan. Thank you for acknowledging the technician's effort, and please contact us directly so we can address the temperature inconsistency.
Sears Home Services on September 02, 2024
Amber R
No stars never had a tech come out kept getting moved around
Customer service response - We apologize for the trouble you've faced, Amber. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 15, 2024
Heather W
This place is a scam. They're not even located at this address. They sent a repairman out, who wasn't able to actually diagnose my washing machine. He said it was either a motor or a circuit board and I could pay $550 for one repair but if that wasn't it I would have to pay for a the other part to be replaced for another $700. He then immediately went into trying to sell me a home warranty, which would require me claiming the machine was working, and then call in 30 days to report a claim. I told him get out. Called the hotline back to complain that I didn't actually receive a diagnostic and wanted my money back. They transferred me around and I ended up talking to 6 different people before having to go to my bank to submit a fraud claim. I tried going to the location listed on their website and on the receipts and it was an exotic car dealership. When I asked the hotline for the actual address they hung up on me. I'll also be filing a report with the BBB and the local licensing agency that oversees handyman repair services.
