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3917 N Carson Street Reviews
Read reviews from customers who used our services at 3917 N Carson Street
Total reviews
87
Average Rating
4.4/5
Good job Dennis
Larry M,
They were scheduled way out but kept in contact day of service and was personable and got right to work and had refer. Humming in no time. Dry pleased
Dana S,
Dennis did a great job and was very thorough. Thank you.
Angelina A,
Customer service response - Thank you for taking the time to share your positive experience with Dennis's thorough and excellent service. We truly appreciate your feedback.
Sears Home Services on 1707206703151
Joseph did a great job getting our washer repaired. The only issue was with the time it took to get it done due to parts ordering and scheduling availability, neither of which were under his control. He was professional, courteous and got the work done as quickly as he could. This was done through Lowe's extended warranty repair setup. They paid the cost of the repairs.
Stacey J,
Customer service response - Thank you for your feedback, Stacey. We're glad Joseph did a great job and apologize for the delays with parts and scheduling; we appreciate your input.
Sears Home Services on 1784688668566
Christi G,
Customer service response - Thank you for the 4-star rating, Christi! We're glad you had a positive experience and are here if you need anything in the future.
Sears Home Services on 1757986842810
He thought it was fixed, but the temperature is not right. To get a temperature of 350 we have to set it at 395 or higher. And it isn't consistent. He was friendly and worked hard, but there still is a problem
Bryan L,
Customer service response - We apologize for the ongoing issue with your appliance, Bryan. Thank you for acknowledging the technician's effort, and please contact us directly so we can address the temperature inconsistency.
Sears Home Services on 1725276004390
Did not complete the repair.
Joshua L,
Customer service response - We apologize for the trouble you've faced, Joshua. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779327400505
I had a repair guy come out today. He damaged the side of dryer! 🤬 To your response. That phone number doesn't help. Joseph told me I can talk to a real person. Same with your website. 🤬
Todd M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776040754307
they were contracted through my home warranty company and stopped showing up. came three times and ordered parts for each visit although when the third part came there were two no call no shows, followed by another two cancellations from Sears halfway through the day. Given that the arrival window is 8-3 that is significant. service was fine when they showed up. I have now been contracted to a new company through much effort on my part, and they still keep rescheduling appointments through their portal saying that I have to cancel with the warranty company, which I have. I guess I’ll see how this all plays out. Oh and everything is run by AI and a cheap one at that and they only have canned questions you can ask to get canned answers. None of which are “status update on my tech“ or “why isnt my tech showing up” 0/10 stars
Laura G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1772756001505
Place does NOT exist - at least NOT at the address listed
Robert F,
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772068398840
