2811 N Prince St Reviews

Bill is an awesome technician. He is always courteous and professional, and is obviously very skilled at his job. This area of NM is very lucky to have him.

Bill the technician was great. My issues were that when I scheduled it, I specifically asked if they would come with the possible parts needed to fix the issue such as the drain pump. He did not have the pump. I have replaced the drain pump before so know what part it is and Sears wanted to charge me $175 for it when on the LG website it goes for $53. Total cost was going to be $500 when I did myself before for $20. That's ridiculous.

Giving 3 stars because washer still don't work

They lie about home warranty plans

Waited all day for repairman just to have A.I. assisant text me and ask to reschedule to sit around and repeat the process. Updated: 9 May 2025 They apologized and rescheduled. Then once again failed to complete the appointment. At least, this time, they didnt wait until 5pm.

Was not fixed corretly

The worst! We have been dealing with the Sears repair center for about a month. First apt Aug 8th, he called asked what it was doing ordered a part without coming to look at it. Aug 12. Part hadn't arrived moved appt to Aug 15. Aug 15 no show. Next appt Aug 20 finally showed up at 5pm. Ordered a new water valve and said he would be back in a week to take it all apart instead of trying to install the first part that he ordered. Aug 27th no show Aug 28th no show. Aug 29th finally showed up. Took the whole thing apart finally installed all the things he ordered. Said ok it's working leaves. I go run a wash and what do you guess???... it doesn't freaking work. Now we get to wait until next Friday for someone to come back. Can't call him or the numbers I have for them to see if he can come back. NO HELP.

Technician, Bill, refused to remove the dishwasher to work on it. Claimed he didn't have access to the home warranty company but told my wife he only gets paid for 30 minutes work so didn't have time to remove it. Imagine taking your car for an oil change and being told you need to do all the work except taking off and putting on the filter. If I wanted to do 90% of the of the work I would do the job myself. On top of that Sears agreed that the tech should do the whole job, and requested dispatch call us three different times and the tech claimed he would have them call and they never did. It "would take too long" to do the whole job, never mind the 15-20 wasted hours on our side as the customer. Home warranty company sends a second repair guy and he has it out in 5 minutes and fixed in 30.