1825 State Highway 35 Reviews

I can't speak for the actual physical service because I never got that far. This place has absolutely, by far the worst customer service that I've experienced in my entire life. I have spent so many hours on the phone with so many people just trying to schedule the service I wanted (washer/dryer clean&maintain plus replace one part), order a part, send back the wrong part and order the right part... They are so unbearably incompetent, don't understand anything you're asking for, continually cold transfer the call around so that you have to start over again from scratch. The phone tree is also absolute garbage, doesn't have enough options and leads to so many dead ends where you have to just call back again. They assured me the service I was looking for was only going to be like $250 when by the time the service person called me to try to come by when the part they said they would send me hadn't arrived yet, the service person was like wow I don't know why they would have told you that price, it's going to be many hundreds of dollars. Cool. So all of this was a waste and I should actually just get new machines because that price is not worth it. One of the phone customer service conversations was so overwhelmingly frustrating and upsetting that I lost my ability to function and had to take the rest of the day off work. This is so weird for me because I am normally such a calm and patient person, and I really do not like taking off work. Sears is an absolute NIGHTMARE - avoid them at all costs!!!

I 3 times sear canceled on me..iam so done..worst company ever