1825 State Highway 35 Reviews

The experience of waiting for a technician was bad. I kept getting numerous text messages that lead me to believe he would arrive much earlier in the day, when the time lapsed, I kept trying to get a timeframe, all I got was a AI voice telling me I could not get answers. Need to improve on communication, however when tech arrived he was curtious and fixed my issues

The worst appliance repair company. They have committed fraud by setting over 3 appointments in a span of 3 weeks and 2 of them the technician closed the work order out at the end of day and never showed up. I waited all day for someone to show up both times and get emails that technician has showed up, then immediately getting an estimate that said I approved (which I did not), and then closing the work order like they were here. Called Sears both times and they brushed it off and wanted to re-schedule a 4th time. Asked for a supervisor and still waiting to hear back. I am preparing all the text and email paper trail to send to the Better Business Bureau. This has to be against the law to say you were here servicing my appliance, faking an approval, them closing out ticket like you just did the work.

So I get a text that my repairman will be there today between 8 and 5. Next thing I know at 1247 I get a text to rate my repairman... What repairman! Yes he showed up but I never got a text as to what time or what he did. I guess my neighbor let him in but wth???

Round Robin. Talked to two people and got nowhere. Still looking for some guidance.....

Called Sears Appliance Repair in WALL TOWNSHIP NJ. I had a noisy Evaporator Motor in the top Freezer portion of my GE Refrigerator/Freezer. The Tech showed up and inspected and said voltage was good and that it was just noisy. He offered to replace the part for 580.00 and also offered me an extended warranty for 50 bucks per month. The part online OEM is 34.00 dollars. He charged me 133.00 dollars for service visit and said I declined service. He did how ever add a dab of grease on motor. An hour after he left the motor started making noise again. I called and was told he would come back. Received call the morning of return visit and was basically told by the boos of service that if I was offered to have motor fixed but declined service. He was willing to come back if I paid 580.00. The Fridge cost 499.00 by the way new. He admitted cost was high but that is what it would take to replace motor and was very un apologetic. These people have to WAKE UP! Doing Business like this no longer flies. It's not 1980. I highly suggest you do not call Sears Appliance Repair.

Don’t bother. My wife stayed home for two days, lost time from work. The day the service technician was supposed to be there. Called in to say he couldn’t make it. Reschedule another day!!!?? This happened twice. Lost two days pay!?? Go fig.

Service man came on September 7 said i needed a new circuit board, still have not recieved the board on sept 27 never recieved a call on what is going on. Funny tho the dishwasher started working again without a new board.

Do not call them! What a terrible experience. We were told over the phone our fridge, with it's dead compressor, was covered under warranty. As a result we scheduled them to come out for the repair. They arrived and the tech told us that the fridge was not covered under warranty and that the repair would cost over $1400 to repair. That's more than a new fridge! We declined since the only reason we had them out was they said it was covered under warranty. Less than 5 minutes in our home only taking the temperature of the fridge and telling us we owe them $150. They lied to us so they could charge a "diagnostic fee". This is bad business, and their customer service has been horrendous since in trying to dispute the charge. I will never use them again, never do business with Sears again, and never recommend them to anyone.