1825 State Highway 35 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.2/5 (50 reviews)

Spyro P

March 20, 2024

So I get a text that my repairman will be there today between 8 and 5. Next thing I know at 1247 I get a text to rate my repairman... What repairman! Yes he showed up but I never got a text as to what time or what he did. I guess my neighbor let him in but wth???

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Spyro. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on March 20, 2024

Bob J

July 24, 2019

Round Robin. Talked to two people and got nowhere. Still looking for some guidance.....

Source: Google

Customer service response - Hi Jim, we are sorry to hear that you are not receiving the assistance or guidance that you are wanting on your calls. We would like to know more about this and see if we can assist with this concern. Please send an email to searsservice@searshc.com with the full name, phone number, and address tied to this account for us to review and help more. Thank you. We look forward to hearing from you!

Sears Home Services on December 14, 2019

peter G

July 31, 2019

Called Sears Appliance Repair in WALL TOWNSHIP NJ. I had a noisy Evaporator Motor in the top Freezer portion of my GE Refrigerator/Freezer. The Tech showed up and inspected and said voltage was good and that it was just noisy. He offered to replace the part for 580.00 and also offered me an extended warranty for 50 bucks per month. The part online OEM is 34.00 dollars. He charged me 133.00 dollars for service visit and said I declined service. He did how ever add a dab of grease on motor. An hour after he left the motor started making noise again. I called and was told he would come back. Received call the morning of return visit and was basically told by the boos of service that if I was offered to have motor fixed but declined service. He was willing to come back if I paid 580.00. The Fridge cost 499.00 by the way new. He admitted cost was high but that is what it would take to replace motor and was very un apologetic. These people have to WAKE UP! Doing Business like this no longer flies. It's not 1980. I highly suggest you do not call Sears Appliance Repair.

Source: Google

Customer service response - Thank you, Peter, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please email the name, address, and phone number that is associated with the service order to searsservice@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

Sears Home Services on December 14, 2019

Deniz J

May 10, 2022

Don’t bother. My wife stayed home for two days, lost time from work. The day the service technician was supposed to be there. Called in to say he couldn’t make it. Reschedule another day!!!?? This happened twice. Lost two days pay!?? Go fig.

Source: Google

Customer service response - Deniz, we hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please message the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter - thank you!

Sears Home Services on December 14, 2022

Margaret C

October 11, 2022

Service man came on September 7 said i needed a new circuit board, still have not recieved the board on sept 27 never recieved a call on what is going on. Funny tho the dishwasher started working again without a new board.

Source: Google

Customer service response - Dear Margaret, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Sears Home Services on December 14, 2022

David J

August 12, 2023

Do not call them! What a terrible experience. We were told over the phone our fridge, with it's dead compressor, was covered under warranty. As a result we scheduled them to come out for the repair. They arrived and the tech told us that the fridge was not covered under warranty and that the repair would cost over $1400 to repair. That's more than a new fridge! We declined since the only reason we had them out was they said it was covered under warranty. Less than 5 minutes in our home only taking the temperature of the fridge and telling us we owe them $150. They lied to us so they could charge a "diagnostic fee". This is bad business, and their customer service has been horrendous since in trying to dispute the charge. I will never use them again, never do business with Sears again, and never recommend them to anyone.

Source: Google

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on August 14, 2023

Lindsay

September 06, 2023

I can't speak for the actual physical service because I never got that far. This place has absolutely, by far the worst customer service that I've experienced in my entire life. I have spent so many hours on the phone with so many people just trying to schedule the service I wanted (washer/dryer clean&maintain plus replace one part), order a part, send back the wrong part and order the right part... They are so unbearably incompetent, don't understand anything you're asking for, continually cold transfer the call around so that you have to start over again from scratch. The phone tree is also absolute garbage, doesn't have enough options and leads to so many dead ends where you have to just call back again. They assured me the service I was looking for was only going to be like $250 when by the time the service person called me to try to come by when the part they said they would send me hadn't arrived yet, the service person was like wow I don't know why they would have told you that price, it's going to be many hundreds of dollars. Cool. So all of this was a waste and I should actually just get new machines because that price is not worth it. One of the phone customer service conversations was so overwhelmingly frustrating and upsetting that I lost my ability to function and had to take the rest of the day off work. This is so weird for me because I am normally such a calm and patient person, and I really do not like taking off work. Sears is an absolute NIGHTMARE - avoid them at all costs!!!

Source: Google

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on September 14, 2023

Tamara C

December 21, 2023

I 3 times sear canceled on me..iam so done..worst company ever

Source: Google

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on October 14, 2023

Average Rating: 4.2/5 (50 reviews)