319 Mount Hope Ave Reviews

The technician was great but the fact that you don't carry parts in your trucks is absurd! 15 days without a fridge because you had to order parts is ridiculous.

Effective and productive

My stove still does not work please come back and fix it - Thanksgiving is in 3 days The person doing the work seems very smart and I am confident if he returns it will be fixed

Absolutely obscene rates. My Maytag electric dryer stopped working. I called Sears for a diagnosis in hopes they could fix it. The technicians determined it needed a new motor and would charge $650 to replace the motor only. I couldn’t justify the cost of repair as a new dryer would cost me $600 delivered and installed. I looked up the cost of a new motor to consider doing the repair myself, and found a new motor from an appliance parts retailer for $75. I ultimately purchased a motor via Amazon for $56 as well as a new drum gasket for $15. In reviewing the estimate Sears was charging me $218 for the motor, an additional $72 for a fan, and $299 for labor. Suffice to say, Sears is the last company I’ll call to repair any of my appliances in the future. That kind of markup is obscene.

Brian was pleasant, but unable to troubleshoot the problem. Said it was too difficult to get to the board. He guessed it was a circuit board that is not available and told me to buy a new stove. I took it apart today myself and found it was the reset button that was pulled back from the front panel. I paid $139 for nothing. I give Brian 5 stars for personality, but 1 star for troubleshooting.

If I could give this place a one star, I would don’t waste your time with the service company. They suck. I scheduled my appointment yesterday from 8 to 5. The technician came. He moved my oven, picked up his tools and left and told my mother that he will be right back, but instead he left They tried scamming us for $1000 to repair it and he made my mother put back the oven by herself they told us they couldn’t do anything because the parts were dismantled terrible company. I don’t recommend them at all. I rescheduled the appointment again today. I don’t have an oven for Thanksgiving Because they screwed me, terrible technician do not go with this company. They are all scammers.

This is the second time this repairman has been to my home to fix my 1.5 year old whirlpool washer. The first time I had an 8a-12p window and the repairman called and said he would arrive at 2pm and stated he was really busy. Second time my appointment window was 1p-5p. He arrived at 6:15p. I understand he is a hardworking man however, timeframes are provided and selected based on everyone’s schedule. I felt it was a lack of respect on his part. No apology, no acknowledgment. During the first appointment while diagnosing problem he had my washer leaning up against a bifold door and I asked please don’t do that I don’t want the door to break - his response was it is fine. So to make sure my door was not damaged I had to hold leaning washer while he drained it of its water. Incidentally I had to proved the repairman of a bucket and towels to make sure water did not get everywhere. Very disappointed!

This company is so good that no one answers the phone. And everything is automated to steal your time. The only message I received after scheduling the service was: “… 8:00am-5:00pm. Your Technician will call you in the morning with an estimated time of arrival”. So I waited for 30 days, took my day off to pay attention to whatever was needed. Then the unfortunate technician did not call me as promised. He simply arrived at my house at 8:00am sharp, rang the ring and left in 4min. I understand that the technician's time is expensive to wait for 4min. But it is much more unfair to leave my beautiful, wonderful and anxious wife waiting for the day her washing machine is fixed. Who is going to recover the emotional damage from a huge frustration on a Saturday at 8am? Who is going to reimburse the losses from a day off generated in 4min? The Sears Services MF brand emerged due to the professionalism and dedication of its technicians. If this technician is really as good as his impatience in waiting to be greeted at the door, congratulations, he is the one to ruin people's day. I spent 10 min to write this review and I hope it is not more expensive than the price of a good service.