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319 Mount Hope Ave Reviews
Read reviews from customers who used our services at 319 Mount Hope Ave
Total reviews
312
Average Rating
4.7/5
David was very polite and got the job done quickly and efficiently. However, when the part came in early and Sears sent offers to come in early, the schedule link that was sent was not interactive and I could not schedule an earlier time, and I did try multiple times. So: Davidđź‘Ť, Sears schedule link đź‘Ž.
Kim F,
Customer service response - Thank you for your feedback, Kim! We're happy to hear that David was polite and efficient, but we apologize for the inconvenience with the scheduling link.
Sears Home Services on 1764807012482
enrique L,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1753662485822
Technician was knowledgeable and quick to fix the problem. However, not being able to reach a person to schedule the appointment follow up on the time window, which is the entire day as well as keep the customer up-to-date on the most recent arrival time was very much lacking.
Kristin H,
Customer service response - Thank you for your feedback, Kristin. We're happy to hear the technician was knowledgeable and quick, but we apologize for the scheduling and communication issues you experienced.
Sears Home Services on 1746768479726
marylyn D,
The guys were great but the charges are ridiculous! You charged me almost $177. For a part that came from Amazon that I could have ordered myself for $29.98 that is absolutely ridiculous and it took them 15 minutes to install & it cost over $300. For labor! I will never use you again or recommend you. I will be leaving a negative review on Google. The guys were great but your pricing is insane.
Karen C,
Customer service response - We apologize for the inconvenience with the pricing, Karen. Thank you for your feedback, and we're glad to hear the technicians were great.
Sears Home Services on 1780862436798
The technician was great but the fact that you don't carry parts in your trucks is absurd! 15 days without a fridge because you had to order parts is ridiculous.
Linda K,
Customer service response - We apologize for the inconvenience caused by not having the necessary parts on hand, resulting in a prolonged repair time. We are grateful for your feedback as it helps us improve our service.
Sears Home Services on 1719921546295
Dick M,
Customer service response - Hi Dick, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1705398172607
Effective and productive
Dr. M,
My stove still does not work please come back and fix it - Thanksgiving is in 3 days The person doing the work seems very smart and I am confident if he returns it will be fixed
Todd J,
Absolutely obscene rates. My Maytag electric dryer stopped working. I called Sears for a diagnosis in hopes they could fix it. The technicians determined it needed a new motor and would charge $650 to replace the motor only. I couldn’t justify the cost of repair as a new dryer would cost me $600 delivered and installed. I looked up the cost of a new motor to consider doing the repair myself, and found a new motor from an appliance parts retailer for $75. I ultimately purchased a motor via Amazon for $56 as well as a new drum gasket for $15. In reviewing the estimate Sears was charging me $218 for the motor, an additional $72 for a fan, and $299 for labor. Suffice to say, Sears is the last company I’ll call to repair any of my appliances in the future. That kind of markup is obscene.
Thomas,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775170541647
