319 Mount Hope Ave Reviews

FRAUD!! Do not use. We were charged for full service in May, $500, and no one showed up for the repair. We tried to reschedule multiple times, and no one showed up. We’ve been trying to get a refund, and after calling every 2 weeks for 3 months and waiting on the phone for an hour and then having to re explain the situation to someone in a call center for an hour that reads a script every time, they keep telling us we will get a refund in 2 weeks. They also told our credit card company they would issue a refund. Complete scam - should be investigated by BBB and shut down! Will take legal action. FRAUD!

Bryan came in and looked at the problem with my GE gas range. He told me his company doesn't repair this type of problem, and left.

Terrible service! Paid for the work $499 and no one ever showed up. Never get a response and disputing the payment. I will never use them or recommend them to anyone again!! Extremely disappointed and unprofessional!

While Jason ( my tech ) was fabulous, on time, did the work and explained that a part required for my service wasn't 'on his truck' and 'ordered the part to be delivered' for 'customer install' - which I was perfectly capable of doing - Unfortunately that's where the good service ends. Part was NOT delivered. Calling Sears results in me being forwarded to 'Priya' in.. I assume somewhere in India, who utterly failed to understand the problem, or give a viable solution. The ONLY solution she was able to provide was to schedule a *re-service* - which I explained wasn't going to have the desired result ( part on hand ) but she insisted on running through her 'script' and ultimately I decided to let it ride out. Lo! The same tech turned up.. Wondering what was up, and I explained all the above to him. Yup, 'outsourcing' strikes again. It's absolutely ridiculous that in this day and age one cannot simply 'explain the issue' and get a simple part delivered for customer to install WITHOUT engaging a tech who cannot interact with the customer service rep / scheduling. The final resolution? Tech gave me the part number, showed me where to buy it on Amazon, and then cancelled the part order from Sears. Moronic in the extreme, it's a wonder you're still in business.

Absolute scam. They quoted $1015 to repair my $600 washing machine. I can get a brand new top of the line unit installed for free for less money. Tech was cool and agreed that it makes no sense. Waste of $119. Find someone local or just buy a new one, don't use these big companies that just want to extract money from you.

Had a scheduled repair for a refrigerator for June 12th. They gave me a time window of 8AM-5PM. So I took the day off of work. They continually pushed the day of window from 11 to 1 to 3. Then cancelled my appointment at 4:45 and gave me a reschedule date for July 2nd. It was almost impossible to get in touch with someone to try and get a sooner date and when I did they told me there was nothing they could do.

I told the tech the problem and showed that water is dripping through the furnace while AC is running. Told me that the sump pump was working and tried to blow some air in the pipes but did not solve the problem. I still have water dripping and causing flooding in the basement when AC is running.

I have been trying to call to try and get a hold of someone but haven't been able to get a single person on a line. The automated service is useless. I booked an appointment for 4/24 and never got contacted or heard back. The automated service says that I'm getting a text to my phone confirming everything, but that text never comes. No one ever contacted me or showed up even though my service was "confirmed". I'm just trying to get a hold of someone and be contacted so that the maintenance on my appliance takes place. Would be more than happy to take down this review once contacted. I'm just trying to get a hold of someone and have run out of options on how to do so.

Fit it all are horrible I don’t know why GE has a contract with them. They give you the runaround don’t call you back. First they came and told me they had to order the parts and that they would call me back to schedule another appointment and after three weeks of not hearing from them I called and they told me they were waiting on GE I called GE and then after they gave the runaround to the person who was on the phone with them from GE they went and told her that my case was closed, which they didn’t say in the beginning, then they told me that they were waiting on GE to approve something. GE said that they told them that there was nothing wrong. So it was a lot of he said she said and nothing done except waste my time. Lies and laziness is all I got from them and I’m calling to understand why after telling me they needed parts THEY are no saying nothing is wrong. HORRIBLE service definitely don’t recommend and be careful with “great” reviews because many companies pay people to write good reviews. I am sorry but this company is horrible and I can’t see how they got any good reviews unless they are paid for.