Appointment Lookup
802-552-4364
51 US Highway 1 Reviews
Read reviews from customers who used our services at 51 US Highway 1
Total reviews
279
Average Rating
4.7/5
Sears can do better than this
Sears, You should do better by having more courteous technicians representing you. To have a technician, totally dismiss the same issue that has been going on it unconscionable. Additionally, when I asked the technician if I can call Sears if the issue does occur again, for him to mention and I quote, "you can do whatever you like" is just outright rude. If Sears wants proof, while the technician was here, I mentioned to him I would video record our conversation so I have video and audio proof of the conversation.
Peter O,
Hillsborough, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724804302424
The worst service ever, dryer repair in 5weeks?
He came after two days of my repair order requested. Comes in , ran No Diagnostic test and just assumed that door switch and connect is needed . Orders it, parts come in two week later. Tried replace connector and problem was not fixed. Calls his back up who doesn't answer then, eventually order was placed for 4 parts including connector. These parts arrived 2.5 weeks later. Meanwhile, I made several calls to A&, Sears, Cinch and whom not. No body has any estimate of time, no apology for the delay and worst of the worst cust service . During I found out the list of parts order on 10th day of the second orde, as the part had not arrived , I called up Lectrolux and order the 3 parts as needed except connector which were received before A&E's order . Shame on them , wasted my 5 weeks, caused us immense hardship and aggravation. Finally Dave came to fix it, didn't use the be connector and repalced the thermostat, to his knowledge it was surprise that Dryer fire had malfunction due to the thermostat. The cover is placed tight as it was befor me to which he blames other . Never have any service agreement with Sears Home Service - worst of all and is their service provider A&E
Dharav V,
Edison, NJCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721683037846
Technician didn't came to our house yet
Technician didn't came to our house yet
Rajendra. C,
Kendall Park, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1720042932186
Never showed up disgusting
Disappointed with our representatives technician never came wasted two times of my time of my day and no one came to service my washer unbelievable
Wanda V,
New Brunswick, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718745875611
Poor
This was a horrible experience you guys were terrible your technician was very unprofessional and lied
Marie J,
Sayreville, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1716383215582
Worst service
Technician didn't resolve issue. He just wasted one hour standing in front of machine. looking and playing with control knobs. Did his diagnosis with phone only. Never open any part of machine or connect diagnostic machine to dryer port. Issue NOT resolved. Same problem continues with dryer. He just advise me to use full load for dryer which is always the case anyway. Just a waste of time. Also Technician signed document without my consent. It's the worst ever service provided by any technician.
Trushant S,
N Brunswick, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702679206227
Non communicative and not helpful.
I am a Sears Home Warranty member and due a mistake in what was presented to me via your misleading email and text messages I paid for a diagnostic service when it was not necessary. I plead for a credit or refill to no avail. Very disappointed with Sears Home Services.
Lillian S,
N Brunswick, NJCustomer service response - Dear Lillian thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762403540
Damaged my cabinets
This was the second attempt to get the dishwasher fixed. The first repair person installed a new drain incorrectly when he finally showed back up (waited a full day without any notice he was not coming). Left without testing it. Jim got the dishwasher running but but it back into the cabinet incorrectly. Splintered the cahinet and tried to "fix it"by placing a large screw in the face of the cabinet. Also seems to have bent the brackets that hold the dishwasher in place and left a huge gap between the top of the appliance and the underside of the counter.
Barry,
NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258580540
Not satisfied
Scheduled third visit, hoping it would fix the issue.
Sivakumar B,
Hillsborough, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692056932105