4409 Black Horse Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Alicia B
Nick P
Robert came on time to repair my refrigerator. Very professional. Says very little. His 2nd time within 1 year to repair the same problem - back of freezer ICES up. Replaced elect. Control board again, under warranty. Frustrating that Sears has not replaced this refrigerator yet. Multiple issues since I have owned it.
Nilda M
Wanda M
Very nice explained every thing
Paul R
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on May 14, 2025
Ed B
Technician knowledgeable and professional. Estimated arrival time is inaccurate, off by more than an hour. I would prefer no arrival time over inaccurate.
Customer service response - Thank you for your feedback, Ed. We're glad to hear you found our technician knowledgeable and professional, and we apologize for the inconvenience with the estimated arrival time.
Sears Home Services on September 30, 2024
Drusilla K
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on June 21, 2024
Robert D
Brian was great, he came back when i wasn't home for initial appointment. He explained the situation and gave me good advice. My question is if any repair on my washer would most probably run over $400 and a new unit would cost around $600 why even suggest a service call that cost $160. I paid $160 to be told to buy a new washer. Not Brians fault, the call center spent more time trying to sell me a service plan than asking about my washer. He even described my washers issue on the repair conformation as “ washer not draining”. I never said that. The whole call center system is doesn't work
Customer service response - We're sorry for the miscommunication and misunderstanding regarding the service call and the information provided by our call center. Thank you for bringing this to our attention, and we will work on improving our processes.
Sears Home Services on March 25, 2024
Patricia M
My fridge still doesn’t work and he didn’t put the cover back on and screw it in. The back cover is bent too.
Customer service response - Thank you for your positive feedback, Patricia! We're glad to hear that our service was knowledgeable.
Sears Home Services on May 08, 2025
Rich H
Good Day, 1/10 /2025,is the 3rd time the same thing had to be fixed on my mower. I wonder if something might possibly need to be fixed that may be being overlooked. Just sharing my opinion.
Customer service response - We apologize for the trouble you've faced, Rich. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 12, 2025
