4409 Black Horse Pike Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (119 reviews)

Drusilla K

June 21, 2024
Source: Google

Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!

Sears Home Services on June 21, 2024

Robert D

March 25, 2024

Brian was great, he came back when i wasn't home for initial appointment. He explained the situation and gave me good advice. My question is if any repair on my washer would most probably run over $400 and a new unit would cost around $600 why even suggest a service call that cost $160. I paid $160 to be told to buy a new washer. Not Brians fault, the call center spent more time trying to sell me a service plan than asking about my washer. He even described my washers issue on the repair conformation as “ washer not draining”. I never said that. The whole call center system is doesn't work

Source: Google

Customer service response - We're sorry for the miscommunication and misunderstanding regarding the service call and the information provided by our call center. Thank you for bringing this to our attention, and we will work on improving our processes.

Sears Home Services on March 25, 2024

John H

June 19, 2025
Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on June 19, 2025

Rich H

January 12, 2025

Good Day, 1/10 /2025,is the 3rd time the same thing had to be fixed on my mower. I wonder if something might possibly need to be fixed that may be being overlooked. Just sharing my opinion.

Source: Google

Customer service response - We apologize for the trouble you've faced, Rich. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on January 12, 2025

Regina H

December 07, 2024

My refrigerator is cold but now the light is not turning on in the freezer. It was functioning before th repair guy dismantled it. I paid over $700 for this service that took under an hour and it’s not in proper working order now.

Source: Google

Customer service response - We apologize for the trouble you've faced, Regina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on December 08, 2024

Marcel T

May 28, 2024

Excellent technician. Informed us of a fire hazard. But 286 dollars for 25 minutes of labor. 388 dollars total to clean lint and change a fuse is why I left 2 stars. For a few hundred dollars more I could have bought a new one. Will not use this service again.

Source: Google

p W

July 15, 2025

Technician arrived told me exactly what I knew (frozen/blocked drain on refrigerator) then told me it would cost $450. to fix. I spent $150. to get same diagnosis that I knew and no solution. Went on YouTube and fixed myself. I know I should have done this initially, but I didn’t think it would cost $450. to fix blocked drain on a refrigerator.

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on July 15, 2025

Mark H

July 14, 2025

The tech didnt even bother to look at fridge. He said it was dust clogging the condensor. Well it wasnt the problem. The repairmen is more interested in the service fee

Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on July 13, 2025

Cindy D

June 19, 2025

Went through hsa warranty co. First appt they cancelled same day we were expecting the technician. Second appt said could do nothing as could not find model number. Checked with hsa and they said service call was completed. No notes that absolutely nothing was done. Horrible experience!!!!!!

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on June 19, 2025

Vanessa D

June 11, 2025

Horrible!

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 12, 2025

Average Rating: 4.3/5 (119 reviews)