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4409 Black Horse Pike Reviews
Read reviews from customers who used our services at 4409 Black Horse Pike
Total reviews
190
Average Rating
4.3/5
It would be nice to have a written receipt explaining what they did or found wrong. Plus a shorter window , not 8-5
Holly L,
Customer service response - Thank you for your feedback, Holly! We appreciate your suggestions and will consider them to improve our service.
Sears Home Services on 1750834614570
Janet S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1749514853668
Paul R,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1747272716973
Technician knowledgeable and professional. Estimated arrival time is inaccurate, off by more than an hour. I would prefer no arrival time over inaccurate.
Ed B,
Customer service response - Thank you for your feedback, Ed. We're glad to hear you found our technician knowledgeable and professional, and we apologize for the inconvenience with the estimated arrival time.
Sears Home Services on 1727751850471
Drusilla K,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1718968659505
Very disappointed- Brian was fine - however he said that there was only a certain amount of time allotted for my warranty company to approve the repair and because it took them over 25 minutes to respond and approve the repair- he told me the order was cancelled. Plus he told me that I would need to remove all the water in the washer for when and if he returned- instead of him just using a wet vac!! I spent an hour going back and forth with a bucket !!!! That was a disgrace!!!
Ilene C,
Customer service response - We apologize for the inconvenience and frustration, Ilene. Thank you for your feedback, and we recommend contacting us directly to address this issue and find a suitable resolution.
Sears Home Services on 1768880939762
Brian was great, he came back when i wasn't home for initial appointment. He explained the situation and gave me good advice. My question is if any repair on my washer would most probably run over $400 and a new unit would cost around $600 why even suggest a service call that cost $160. I paid $160 to be told to buy a new washer. Not Brians fault, the call center spent more time trying to sell me a service plan than asking about my washer. He even described my washers issue on the repair conformation as “ washer not draining”. I never said that. The whole call center system is doesn't work
Robert D,
Customer service response - We're sorry for the miscommunication and misunderstanding regarding the service call and the information provided by our call center. Thank you for bringing this to our attention, and we will work on improving our processes.
Sears Home Services on 1711355728955
Said he thought it was a bad sensor in the washer but couldn’t guarantee it and he would have to bring in a second guy to replace it and it would be $705 to replace a sensor! And he wasn’t sure that would fix it. 3 year old LG washer. Basically the entire cost of the washer. Nice guy but $150 to tell me exactly what Google did and a ridiculous price to fix it for one sensor.
Tim G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766371672531
John H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750375605874
Good Day, 1/10 /2025,is the 3rd time the same thing had to be fixed on my mower. I wonder if something might possibly need to be fixed that may be being overlooked. Just sharing my opinion.
Rich H,
Customer service response - We apologize for the trouble you've faced, Rich. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736743897788
