4409 Black Horse Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
John H
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on June 19, 2025
Rich H
Good Day, 1/10 /2025,is the 3rd time the same thing had to be fixed on my mower. I wonder if something might possibly need to be fixed that may be being overlooked. Just sharing my opinion.
Customer service response - We apologize for the trouble you've faced, Rich. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 12, 2025
Regina H
My refrigerator is cold but now the light is not turning on in the freezer. It was functioning before th repair guy dismantled it. I paid over $700 for this service that took under an hour and it’s not in proper working order now.
Customer service response - We apologize for the trouble you've faced, Regina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 08, 2024
Marcel T
Excellent technician. Informed us of a fire hazard. But 286 dollars for 25 minutes of labor. 388 dollars total to clean lint and change a fuse is why I left 2 stars. For a few hundred dollars more I could have bought a new one. Will not use this service again.
p W
Technician arrived told me exactly what I knew (frozen/blocked drain on refrigerator) then told me it would cost $450. to fix. I spent $150. to get same diagnosis that I knew and no solution. Went on YouTube and fixed myself. I know I should have done this initially, but I didn’t think it would cost $450. to fix blocked drain on a refrigerator.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 15, 2025
Mark H
The tech didnt even bother to look at fridge. He said it was dust clogging the condensor. Well it wasnt the problem. The repairmen is more interested in the service fee
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on July 13, 2025
Cindy D
Went through hsa warranty co. First appt they cancelled same day we were expecting the technician. Second appt said could do nothing as could not find model number. Checked with hsa and they said service call was completed. No notes that absolutely nothing was done. Horrible experience!!!!!!
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 19, 2025
Vanessa D
Horrible!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 12, 2025
6ix 5
Technician (Kaamil) was unprofessional, unprepared, loud. Slamming doors and yelling on the phone with phone support. Fridge STILL not repaired after 3 weeks
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 12, 2025
Shawn C
Brian was very vague in expressing what was necessary in order to complete any repairs. He did not state any electric needed to be disconnected from the appliance on that it was to be accessible and removed from the enclosement of the counter and cabinetry.. He was abrupt in cancellation of the appointment and submitted a claim to sears all the parts were installed and the job was done, which it was not. I will not be using him in the future.
Customer service response - We apologize for the trouble you've faced, Shawn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 14, 2025
