222 Bridgeton Pike Reviews

Awesome as usual

Robert was great but Sears didn’t have the part and way overcharged. Not even close to the price. $150 for a $40 part. Then, wanted to charge $450 for labor on a 20 minute job that I did myself.

Ken was very prompt and informative. I’m disappointed that he was unable to access the repair service history for our address / washer because this is an ongoing issue with my machine. I had to explain to him that the code on our washer was reoccurring and that when sears repaired it in September 2025 - they had to replace a sensor that was getting wet. The serviceman should have access to the repair history. I tried calling customer service to no avail………

Tom A was great- on time, personable, and experienced. I wish Sears could have answered my question in advance (old oven which could not be serviced).

There was a lot of confusion with a scheduler and with the repair person about the order. After he left, I got an email with a "signed" estimate which I never signed or even saw. The website chat and the phone numbers do not have a way to speak to Billing. How do we reach these people? Terrible customer service.

This particular technician.. I'm not saying all of them from Sears appliance repair is like that. But he was very Arrogant with little people skills

Guy said his boss told him to leave 'cause he couldn't wait any longer for insurance information, No update no follow up no status

I would not recommend this company or technician. Very unprofessional ! Said he would be there between 7:30-9. Finally shows up at 11:15. Told me job was gonna take him 1 1/2 hours , no problem just need my refrigerator fixed. Proceeded to take 30-45 minute break , after I questioned him , he came in and started to work finally finishing Around 2:15 . . And only addressed 1 problem on my refrigerator, my ice maker still doesn’t work ??? So I have to go through this again ???

He told me he couldn't process my check and I'd need to pay a different way. He scanned my check multiple times. When I asked him to show me that the check didnt go through he laughed and said he can't. I gave him a card and later learned my check did go thru. Then I had to deal with getting the refund which was difficult. Will never use them again.

Never showed for a appointment the has been scheduled for a month. Sears emailed me a copy of a repair order with an X on it, saying it was my signature.