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200 Passaic Ave Reviews
Read reviews from customers who used our services at 200 Passaic Ave
Total reviews
187
Average Rating
4.2/5
Derrick H,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1754012083506
The repair guy, David, was great. My only complaint is that when I made the appointment I was offered 10% off, but I wasn't able to access the coupon for that so I didn't get the discount.
Laura M,
Customer service response - Thank you for your feedback, Laura! We're glad to hear David was great, but we apologize for the issue with the discount. Please contact us directly so we can assist you further.
Sears Home Services on 1745363265484
The technician was wonderful. Got the job done in less than 45 minutes however, The automated assistant stated they would be here between 8 AM and noon. The tech didn’t show up until 4:45 PM. Both technicians the one that did the diagnostic and the one that did the repair were great very knowledgeable very honest and very helpful. The scheduling issues occurred both during the diagnostic appointment and the repair appointment, outside of that, Both Tech’s were great did a great job and the experience was overall was satisfactory.
A D,
Customer service response - Thank you for your feedback! We're glad to hear both technicians were knowledgeable and helpful, but we apologize for the scheduling issues. We'll work on improving this aspect of our service.
Sears Home Services on 1744154873907
The technician was good, I gave him a rating of 4, because he left a mess on my kitchen floor.
Eric G,
Customer service response - Thank you for your feedback, Eric! We're glad to hear the technician was good, but we apologize for the mess left behind. We'll address this with our team.
Sears Home Services on 1743465390168
Dave called me first thing in the morning and gave me an arrival estimate between 11 AM and 1 PM. The actual time of arrival was close to 5:30 PM. Dave was quite professional. He inspected my refrigerator to see what the problem was and very quickly identified what needed to be replaced. Fortunately, he had the part available and the repair took about an hour. His work was very thorough and he got my refrigerator back up and running. For a replacement of one part labor and taxes, the total came to $576 ($123 for the part, the rest labor and taxes), nearly the cost of a new refrigerator . Given the emergency of my situation I opted to agree to the service. Although I was happy with the service, the cost was more than what I anticipated so I probably will not go with Sears appliance service again in the future.
Debbie D,
Customer service response - Thank you for your feedback, Debbie! We're glad to hear Dave was professional and thorough, but we understand your concerns about the cost. We appreciate your input and will take it into consideration.
Sears Home Services on 1737429318677
Opal G,
Customer service response - Dear Opal We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1695065231089
The technician was very professional and patient. He helped cleaned up the fridge! My only feedback was the responsiveness of Sears Appliance Repair hotline. You can never get an agent on that phone. It’s always automated machine. I wish there’s a way to choose your appointment TIME.
Bing Z,
Totally overpriced ..$300 labor for 5 minute replacement of a $40 fuse. As a former field engineer I should have done it myself . The repair person was good so no problem there but I will not be calling you again
David W,
Customer service response - We apologize for the pricing concerns, David. Thank you for your feedback, and we're glad the repair person provided good service.
Sears Home Services on 1775674471917
He was very late, over 2hrs. He did repair the machine pretty quickly and is running well. Also it was very costly paid over 500 for parts and labor!!
Cheryl P,
Customer service response - We apologize for the delay, Cheryl. We're glad to hear your machine is running well now, and we appreciate your feedback on the cost.
Sears Home Services on 1749173864203
He seemed to be knowledgeable, however, he was not pleasant and he smelled bad.
Shantena F,
Customer service response - We apologize for your experience, Shantena. We appreciate your feedback and will address this with our team to ensure a better experience in the future.
Sears Home Services on 1749083322528
