436 Main St Reviews

Waited all day for repair person to come. He came at 5:30pm.

I am pleased with Sears Appliance Repairs. They have improved a lot since a few years that I had to call them for repairs. They are professional, fast, etc. Excellent work!

excellent service performed in a timely manner

Technician was excellent! Communication with Sears Home Services telephone representative VERY POOR! My building doesn't allow repairs before 9 am. This info IS NOT communicated to tech. Written certificate of insurance needed and telephone representative failed to communicate this also. Texts and email alerts telling me tech on the way arrived hour after tech left. VERY poor communication. Phone # to tech or company providing service should be given to customer. This is not the first time this has happened!

He was great thank you

BRETT P. was EXCELLENT- friendly and knowledgeable. Great representation of the company. Thank you!!

This rating is specific to the technicians I dealt with. They were courteous, professional and knowledgeable. If I were rating customer service and the website this would be 1 star with thw exception of a guy named Wilson (5th person i spoke with). Appointments scheduled were canceled because of parts delays. Responses from the call center were vague at best, at some points just useless. "We have no idea when the part will come in." I was literally 5 minutes away from just buying a new fridge that would be anything BUT Kenmore. I'm still hesitant to buy anything Kenmore for now but I thank the technicians Dave and Kahmeer (not sure of spelling) for diagnosis and resolution.

Sears service was booked via chat robot, asked several questions which I asnwered. Robot asked me to explain the problem, sent photo of model for parts if needed, full description I sent over and over again as robot asked the same questions. Explained the fridge is working but do not want it to break down on me. Repair man showed up and said he could do nothing, the fridge has to break down altogether for him to know what the problem is. I was charged the service fee $129. What was the purpose of answering all those questions when serviceman shows up saying nothing can be done. I was ripped off by Sears.