7424 Dodge St Reviews

It has been a week already without a fridge. Two different contractors have come. And we are still waiting for the fridge to be fixed. Why is this taking so long when the first contractor told you what the problem was day one. Now we are hearing through an email it could be another week before it is fixed. Certainly not getting our money’s worth after paying for all of these years.

Repair guy was great but it took over a month to get the parts which is unacceptable. I found them online from a dozen sites but Sears just couldn’t get them. Do better.

I want to start off by saying every time I’ve had a tech out they have been great and they seem to know what they are doing. HOWEVER, working with this company is impossible. My refrigerator was leaking and we first had a technician out in May. They ordered a part that somehow got canceled. Before I knew the part was canceled I had an appointment scheduled for them to fix it and waisted a whole day waiting for them to show up because I was still getting appointment reminders. No one ever showed. Finally a tech showed up for our appointment in June but because the part was canceled they were unable to fix the problem then. They reordered the part and I waited another month for it to be delivered. Then they tell me I have an appointment scheduled 7/10 without me scheduling this appointment so now I have to move my day around because truth be told I am so tired of working with this company. There is no way to talk to a real person it is all AI. I would never recommend this company to anyone. I am very displeased and would like to speak to a REAL person.

I called to have them come out to service our GE Cafe fridge as it was not cooling. It took them 1 week to get out. When the technician arrived she stated that she was new but that another technician was waiting in the van in case she needed his assistance. After approx. 1/2 hour she stated it needed a new board which cost $1000. It took another week and 1/2 for the part to come in and get the technician out. That technician stated that it needed a compressor and condensor because the refrigerant was leaking. He stated that would cost roughly $1200. I told him I was charged for a board and that was not the problem and that I wanted reimbursed for that part. He stated that he could not do that and that it may have also been the problem. I ultimately bought a new GE Cafe fridge since I was not confident that would fix the problem. I will never call this place again! Their phone service is all AI and virtually impossible to talk to a live person.

The tech would not listen and kept repeating himself nothing got fixed i had to ask him to leave

Our microwave stopped working. Sears came out on 5/21, diagnosed the problem & ordered a part. We received the part at our home on 5/23. We noticed Sears that the part was received. Our appointment to finish the repair was 5/27, they never contacted us or showed up for the appointment. No matter how you contact them it’s all AI, never a person. They rescheduled our appointment for 6/4 with no explanation. I called the 800# given in their response, it’s just another AI call center that doesn’t give you any information & can’t answer any questions. Plus their location is a vacant lot, nothing there. And their AI service center says the part hasn’t been received. It was delivered to our home last week. If it were possible to give them 0 stars I would. BUT, Kevin, the service technician is very knowledgeable and a very nice person.

I have waited over a month and a half for them to fix my dishwasher. They came diagnosed the issue then contacted our warranty company to get approval to fix the repairs. Sears has set up 4 appointments to get it done and then they tell you to be available from 8am-5pm. NINE hours. We have been here each time and NOONE COMES and they don't communicate with you. Then 3 hours later says they need to reschedule for another time. This is such terrible customer service. Like others said in other reviews, you speak to NO live person. It's all Ai...even when they say to call a certain number. You still get no one. Beyond frustrated here!!!

Worst experience with a repair company I've ever experienced. You can't reach a real person at all. Everything is AI - EVERYTHING. They came out the first time, needed to order parts, and scheduled a follow up appointment. They sent me a text offering a sooner time, but it wouldn't let me reschedule. Then, they didn't show up on the day they were supposed to be there. I tried calling, and it just sent me in one big circle without talking to anyone. I finally called my warranty company that set this repair up and told them to cancel it. They weren't even able to contact anyone to confirm, so they cancelled it for me. Even after cancelling, and having another company come out and finish the repairs, they STILL showed up and got mad at me because I had someone else do the repair. Do NOT use Sears Appliance Repair!

I got rescheduled 3xs and they dont even have an actual person to talk to everything is ai. I will never do business with them. This is the most frustrating situation. I have wasted so much time i am completely over it!

Jeff the tech did a fantastic job, he was very personable and professional. Your Scheduler, on the other hand, cancelled 9 times in 2 months on us. Be aware consumer, even if you have a verified appointment with Sears, it means nothing. I lost 9 days of work waiting for them and generally got cancelled on in the middle of the afternoon on the day of the appointment.