7424 Dodge St Reviews

Short to the point. Can't get parts for clothes washer to fix it so need to replace.

My technician was fine with the communication from Sears to me. As a customer was crap and having a 8 AM to 5 PM window is unacceptable. They need to have a 4 hour window. Some people do have things they have to do not set it home and wait the whole time and then the person that is coming to fix. Your issue is late as well. Because you, as a company gave him the work order at the last moment.Not happy about your service at all sears

Waited all day , but figured out the problem. Cleaned all dryer vents out inside and out. Was polite and efficient. 👍🏻

Service technician was nice but it seemed his main concern was the deductible and not customer satisfaction.

Technician did excellent. Communications with company not so much.

Sears’s home services technicians do a great job. My technician was very efficient and knew exactly what he was doing. He diagnosed the needed repair quickly, ordered the parts necessary and have them delivered in a timely manner. When he came today to make the repair, everything was completed quickly and correctly.The downside to this business has absolutely no reflection on the technician. It is literally impossible to get a hold of somebody at Sears‘s Home Services. Both my first visit and my second visit were rescheduled because of staffing issues in my area. My schedule is complicated, and I was hoping to speak to somebody in the organization to coordinate the repair. Unfortunately, I discovered that it is completely impossible to get in touch with a person. I appreciate, artificial intelligence answering calls to direct the client to the correct department, however, there appears to be no department staffed when it comes to fielding phone calls at Sears Home services. This created an extremely frustrating process. My technician gets both stars, and the organization is responsible for the missing stars.

Our refrigerator is cooling so I guess the tech did a good job. He was prompt. However, he failed to take the old compressor with him. Now I guess it’s my problem to try to dispose of it. He should’ve taken it with him. It is extraordinarily frustrating that I could never speak to a live person when trying to contact Sears When they rescheduled my appointment without telling me. Your online chat was too limited for me to get help with my problem. At some point customers need to be able to speak to a live person. I realize that’s going out of style with many businesses.

Over 2 months b4 they actually came no call till 5 min b4 showing up. Then had an accent so thick hard to understand. Service call.

Kevin was actually good . I was EXTREMELY disappointed in the lack of communication with the tracker saying he would be here by 10am and he did not show up until 2:30! I called and talked to customer service at 11:30 and was told he would contact me with an update but I heard nothing. So disrespectful and rude to me as a customer! I’m amazed our warranty company would contract through Sears considering their disrespect of their customer. I will certainly pass on my experience with this lack of good customer service.