7424 Dodge St Reviews

Waited all day , but figured out the problem. Cleaned all dryer vents out inside and out. Was polite and efficient. 👍🏻

Service technician was nice but it seemed his main concern was the deductible and not customer satisfaction.

Technician did excellent. Communications with company not so much.

Sears’s home services technicians do a great job. My technician was very efficient and knew exactly what he was doing. He diagnosed the needed repair quickly, ordered the parts necessary and have them delivered in a timely manner. When he came today to make the repair, everything was completed quickly and correctly.The downside to this business has absolutely no reflection on the technician. It is literally impossible to get a hold of somebody at Sears‘s Home Services. Both my first visit and my second visit were rescheduled because of staffing issues in my area. My schedule is complicated, and I was hoping to speak to somebody in the organization to coordinate the repair. Unfortunately, I discovered that it is completely impossible to get in touch with a person. I appreciate, artificial intelligence answering calls to direct the client to the correct department, however, there appears to be no department staffed when it comes to fielding phone calls at Sears Home services. This created an extremely frustrating process. My technician gets both stars, and the organization is responsible for the missing stars.

Our refrigerator is cooling so I guess the tech did a good job. He was prompt. However, he failed to take the old compressor with him. Now I guess it’s my problem to try to dispose of it. He should’ve taken it with him. It is extraordinarily frustrating that I could never speak to a live person when trying to contact Sears When they rescheduled my appointment without telling me. Your online chat was too limited for me to get help with my problem. At some point customers need to be able to speak to a live person. I realize that’s going out of style with many businesses.

Over 2 months b4 they actually came no call till 5 min b4 showing up. Then had an accent so thick hard to understand. Service call.

Kevin was actually good . I was EXTREMELY disappointed in the lack of communication with the tracker saying he would be here by 10am and he did not show up until 2:30! I called and talked to customer service at 11:30 and was told he would contact me with an update but I heard nothing. So disrespectful and rude to me as a customer! I’m amazed our warranty company would contract through Sears considering their disrespect of their customer. I will certainly pass on my experience with this lack of good customer service.

It has been a week already without a fridge. Two different contractors have come. And we are still waiting for the fridge to be fixed. Why is this taking so long when the first contractor told you what the problem was day one. Now we are hearing through an email it could be another week before it is fixed. Certainly not getting our money’s worth after paying for all of these years.

Repair guy was great but it took over a month to get the parts which is unacceptable. I found them online from a dozen sites but Sears just couldn’t get them. Do better.

I want to start off by saying every time I’ve had a tech out they have been great and they seem to know what they are doing. HOWEVER, working with this company is impossible. My refrigerator was leaking and we first had a technician out in May. They ordered a part that somehow got canceled. Before I knew the part was canceled I had an appointment scheduled for them to fix it and waisted a whole day waiting for them to show up because I was still getting appointment reminders. No one ever showed. Finally a tech showed up for our appointment in June but because the part was canceled they were unable to fix the problem then. They reordered the part and I waited another month for it to be delivered. Then they tell me I have an appointment scheduled 7/10 without me scheduling this appointment so now I have to move my day around because truth be told I am so tired of working with this company. There is no way to talk to a real person it is all AI. I would never recommend this company to anyone. I am very displeased and would like to speak to a REAL person.