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7424 Dodge St Reviews
Read reviews from customers who used our services at 7424 Dodge St
Total reviews
147
Average Rating
3.9/5
If I could rate sears any lower I would. They were so rude and unprofessional. It took 7 weeks for them to fix my washer. I kept having to make appointments and they would no call no show and there's no one to answer their phones to talk to. The technician who came out was a real Richard. I hated them and their service sucks. Don't go through them. That's why sears went out of business in the first place.
Samantha F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1765938851003
Didn't fix the refrigerator, and didn't push it back into place and said it needs a chip,made me feel like a liar
Mark D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1764911063044
Refrigerator began leaking water again 4 hoirs later
Perry S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762143214866
Service is awful. Waiting 3 months to have washer fixed. 4 times canceled on. Terrible.
Katie V,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761267689097
We could not understand technician on phone or in person. He quoted $600 to replace ice maker then $500 Wanted to sell us a service warranty for all our appliances. We hired someone else.
Nina H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761094290683
Technician was ok. Service was terrible. Supposed to be here 9/9. He moved to 9/12. Had to move my cortizone injection for severe arthritis out. Then he left the old compressor. I am almost 80 and my husband is a few years younger. It was all we could do to get it down the 3 steps to our garage. We have no way to lift it or to dispose of it. He needs to come back and get it. Very disappointed in service.
Kathie S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1758503951818
Nikhil M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1754280710556
The filter was not on straight. He was there for 10 mins. And charged me $315. He didn’t have any repairs. What a rip off. He’s English was not very good and could not understand him!!! I told him that was too much and he agreed!
Diana C,
Customer service response - We apologize for the trouble you've faced, Diana. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753406419076
Having the Sears Home Warranty has been absolutely horrible. My microwave short circuited over 2 months ago and I still have yet to have a repair man come out and fix it. Every time one is scheduled through the AI service, because you can't physically speak with anyone, it gets rescheduled. This is a huge inconvenience that I have appliances that I can't use because the warranty that I faithfully pay for monthly doesn't honor their commitment of having speedy repairs. Once I do get the repairs completed, I will be canceling their service and recommend others do not fall for the hype. They are HORRIBLE!!
Kim G,
Customer service response - We're really sorry to hear about your experience, Kim. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749175646453
If I could post negative stars I would. Will not recommend this company or their techs. Their only interest is in pushing to sell an over priced maintenence agreement. They could not even give me a receipt for the money I paid them for the estimate. Most unprofessional. Will not call them again.
Elizabeth C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747614687180
