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7424 Dodge St Reviews
Read reviews from customers who used our services at 7424 Dodge St
Total reviews
136
Average Rating
3.9/5
The filter was not on straight. He was there for 10 mins. And charged me $315. He didn’t have any repairs. What a rip off. He’s English was not very good and could not understand him!!! I told him that was too much and he agreed!
Diana C,
Customer service response - We apologize for the trouble you've faced, Diana. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753406419076
Having the Sears Home Warranty has been absolutely horrible. My microwave short circuited over 2 months ago and I still have yet to have a repair man come out and fix it. Every time one is scheduled through the AI service, because you can't physically speak with anyone, it gets rescheduled. This is a huge inconvenience that I have appliances that I can't use because the warranty that I faithfully pay for monthly doesn't honor their commitment of having speedy repairs. Once I do get the repairs completed, I will be canceling their service and recommend others do not fall for the hype. They are HORRIBLE!!
Kim G,
Customer service response - We're really sorry to hear about your experience, Kim. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749175646453
If I could post negative stars I would. Will not recommend this company or their techs. Their only interest is in pushing to sell an over priced maintenence agreement. They could not even give me a receipt for the money I paid them for the estimate. Most unprofessional. Will not call them again.
Elizabeth C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747614687180
Worst experience ever. They bumped me at 3:58 pm today and reschedule for 1/27. They will not correct anything. Been on phone for 57 minutes now.
Scott P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737429403639
The service department scheduled us for a repair and we’re supposed to be here between 8AM and 5PM. At 4PM they called to let us know they wouldn’t be out for another week! Customer service was all automated and no one was willing to help. If the workers are at thier max hours, you get bumped to the back of their line. You are better off learning appliance repair yourself.
Abby P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737429403692
Had to go through Sears for a warranty repair on my Frigidaire freezer. Terrible communication, can't get ahold of a real person. Automated messaging is terrible just a terrible experience would not recommend.
Rusty W,
Customer service response - We apologize for the trouble you've faced, Rusty. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728446853154
Dryer was fixed in a timely manner and was great. 2 days later though, the air duct that the lint trap sits in fell off, inside the dryer. I called first thing Friday morning and they said it would be Monday before someone could come out and fix it. With the money charged for labor, this should have been done correctly and should have had someone come out to fix right away. I ended up just fixing myself, as laundry needed to be done. Updated later in the afternoon, he didn't even pit the screws back into the vent. I know they were in there as I had taken off the whole front before. I am changing my review from a 3 to a 1. Ridiculous!! How do you have extra screws and not figure out you missed something??? I would not use them and would use a more reputable repairman.
Matt R,
Customer service response - We apologize for the trouble you've faced, Matt. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724566061703
They were assigned a warranty job for my ice maker. I never received the part needed to fix the problem and couldn’t contact a human at Sears Appliance to advise and reschedule. I ended up calling Samsung to have my job re-assigned to another repair company.
Marianne F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721198163038
Kossivi never showed up to our house the past 2 times and said falsely signed something on our behalf. He never filled out the VRS form telling the company that we needed a replacement freezer.
Maryann L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719141999272
Do not trust their repair team they will tell you one thing then charge you another. You will never get a refund or assistance on the phone you will be told that they do not honor warranties upon arrival for the repair
Nate,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718598046528
