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3404 W 13th St Reviews
Read reviews from customers who used our services at 3404 W 13th St
Total reviews
79
Average Rating
4.8/5
Dishwasher repair
Very satisfied with the repair service for the Kenmore dishwasher.
Deb,
Kenesaw, NEGreat service
Gerrymandering was pleasant, easy to talk to and quite knowledgeable. Did a great job.
Ronald B,
Hastings, NEGreat job
Gerry was great. Let me know when he was on his way. Was kind, courteous, quick and tidy.
Barbara P,
Minden, NEExcellent
The service technician Gerry was very helpful getting my washer running for me .
Kathy W,
Repub City, NEHome service visit
Dalton did an excellent job. He was friendly and cleaned up after himself.
Pamela M,
Saint Edward, NERobert L.
Always room for improvement. There was a brass valve and small pieces of copper tubing, and tape laying on the floor. Other than that he was very nice. Thank you for fixing our fridge.
Robert L,
Bertrand, NEDryer
Dryer still does not cool down. It's not fixed yet.
Tom H,
Albion, NECustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1720819806475
GE Warranty Dryer Repair
Dalton rushed through his first visit of motor and fan replacement. Left my laundry room a mess with old parts, dirt and debris from my dryer and boxes from parts. He left and dryer was make load noise due to not finishing install and securing parts. Tech needs to slow down and not rush through repairs. Complete testing needs to be performed before leaving residence to insure return is not Needed. Being on time and answering phone/texts needs improvement too. So far our dryer is working but not impressed with GE and how Sears Home service handles appointment scheduling.
Gail W,
York, NECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703716816018
Incompetent and unreliable
I would never recommend Dalton as a service technician. He was very incompetent with knowing what was wrong with my refrigerator. During a 3 month period, (yes I have been without a working refrigerator for 3 months) he was scheduled to come out to my house 15 times. He showed up 8 of those times, and no show/no call 7 times. After 8 times of being at my house to "fix" my refrigerator, my unit still does not work. There was a time where he forgot to order the parts, he broke the part before it was even installed, and the last time he was here, left stating that my refrigerator was fixed. That was false. If I could give zero stars as a rating, that would be more accurate for his performance. One star is way too many.
Brooke F,
Hampton, NECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696975408616