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2440 Cornhusker Rd Reviews
Read reviews from customers who used our services at 2440 Cornhusker Rd
Total reviews
50
Average Rating
4/5
The repair technician was nice enough, but did the things That I had told him I had already done to try to resolve the problem. He checked to make sure that the water softener was operating correctly from a mechanical standpoint, and then started a recharge and told me to call if it wasn’t fixed. He didn’t know extensive troubleshooting as I expected. Water continues to be hard.
Steve M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707366470597
The technician was very helpful. Unfortunately I was not able to schedule a repair after the diagnosis because the AI agent couldn't find my original diagnostic and help. My phone number wasn't attached to the original order to the AI agent couldn't find it. When I did find my original order number and attempted to have a follow-up repair scheduled it was unable to use the original repair, it made a new diagnostic order. I will be using Andy's Appliance moving forward.
Evan S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774313321159
Yuli D,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1773015849582
I am completely upset and beside myself! He left a frozen icemaker in a box with packaging and other garbage while the icemaker was still frozen. He didn’t offer to take it outside but left it on our wood floor without telling us it still had ice in it! Our kitchen floor is now ruined because of his carelessness and lack of communication. 😭
Julie A,
Customer service response - We apologize for the trouble you've faced, Julie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748825130885
The entire situation was that parts were ordered and delivered, then we received notification that the tech had changed the appointment out an additional 2 weeks. No notification, no text. ,all just didn’t show. Called my warranty company they didn’t know either. Very bad customer service.
Michelle A,
Customer service response - We apologize for the trouble you've faced, Michelle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732237185948
We needed the refrigerator repaired. Waited 6 weeks after the initial visit. The repair guy wanted five hundred and fifteen dollars up front to come back and fix it later. Got a date to come out than the cancelled after I called from not hearing from them. Than cancelled again after getting rescheduled. Finally got them to come out on November 12th where with no heads up the guys was 2-4 hours late. The guy spoke little English and said It wasn't fix that to just buy some channel locks for the freezer keeps over freezing. What the hell?? My mom said she will be canceling the home warranty, she will be trying to get her money back since it's still not fixed, and we will never recommend sears to anyone in our lives again.
Rachel P,
Customer service response - We apologize for the trouble you've faced, Rachel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731468717790
Technicians are lazy and do not want to put the work in to repair the fridge. One told me he didn’t want to spend two hours to replace the water line and to make another claim. Another tech told me the ice maker will freeze over when too full and wouldn’t fix the problem. Still don’t have water after three months.
Chad H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1724124259009
Awful. Guy did not give me a copy of the estimate. Took forever to find model number. Was late by far. Terrible
Wendell S,
Customer service response - Thank you for taking the time to bring this to our attention, Wendell. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1718332598235
aflagah G,
Customer service response - Hi, aflagah, we are sorry to see we didn't meet your expectations with Sears Appliance Repair. If you would like to provide us with more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices/.
Sears Home Services on 1705903723235
LOL, Sears sends out this survey for a review and star rating! The technician never showed up!!!!!!! If I could give negative stars, it would be a -10
Charli T,
