2440 Cornhusker Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rachel P
We needed the refrigerator repaired. Waited 6 weeks after the initial visit. The repair guy wanted five hundred and fifteen dollars up front to come back and fix it later. Got a date to come out than the cancelled after I called from not hearing from them. Than cancelled again after getting rescheduled. Finally got them to come out on November 12th where with no heads up the guys was 2-4 hours late. The guy spoke little English and said It wasn't fix that to just buy some channel locks for the freezer keeps over freezing. What the hell?? My mom said she will be canceling the home warranty, she will be trying to get her money back since it's still not fixed, and we will never recommend sears to anyone in our lives again.
Customer service response - We apologize for the trouble you've faced, Rachel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 12, 2024
Chad H
Technicians are lazy and do not want to put the work in to repair the fridge. One told me he didn’t want to spend two hours to replace the water line and to make another claim. Another tech told me the ice maker will freeze over when too full and wouldn’t fix the problem. Still don’t have water after three months.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 19, 2024
Wendell S
Awful. Guy did not give me a copy of the estimate. Took forever to find model number. Was late by far. Terrible
Customer service response - Thank you for taking the time to bring this to our attention, Wendell. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 13, 2024
aflagah G
Customer service response - Hi, aflagah, we are sorry to see we didn't meet your expectations with Sears Appliance Repair. If you would like to provide us with more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices/.
Sears Home Services on January 22, 2024
